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Jman100 968K Views
Dec 19, 2020 7:55 PM

Select T-Mobile Accounts w/ Qualifying 2+ Line Plans: Get A New Line

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Deal Details
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100

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4.2K Comments

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Dec 24, 2020 5:01 PM
1K Comments
Joined Dec 2006
vietkangtaDec 24, 2020 5:01 PM
1K Comments
I just got this message this minting and saw that my discount went from 80 dollars to 40 dollars. I had the double discount on us 3. My plan is one of the qualified soc. New line added 12/20.

Heads up, you've been un-enrolled from T-Mobile your promotional service discount as the account no longer meets promotion eligibility criteria. View http://t-mo.co/activity for account details.
Last edited by vietkangta December 24, 2020 at 09:23 AM.
Dec 24, 2020 5:08 PM
600 Comments
Joined Mar 2005
BravoDec 24, 2020 5:08 PM
600 Comments
Looks like this promo doesn't stick? I was planning to go to Costco today. I guess I'll just sit and watch what's going on with this new Dec promo.
Dec 24, 2020 5:13 PM
3.2K Comments
Joined Apr 2008
seiromemDec 24, 2020 5:13 PM
3.2K Comments
Quote from bbergin76 View quoted comment :
Something doesn't look right there, mine for November and December show up as $0.0.


What is your SOC?
I agree something doesn't look right. For the past few free lines, they always show $0.00 under account history. The charge sometimes shows up on the account, but later will drop off after update.
Dec 24, 2020 5:15 PM
1K Comments
Joined Dec 2006
vietkangtaDec 24, 2020 5:15 PM
1K Comments
Quote from arrowspark View quoted comment :
Promotion was removed from my account two days after adding it.... got this text

Heads up, you've been un-enrolled from T-Mobile your promotional service discount as the account no longer meets promotion eligibility criteria. View
for account details.

currently chatting with tmobile.....

Thank you for waiting. Looking over the account I am seeing that you were told that you would qualify for that promotion before adding it but I am seeing that the **** line on the account has a promotion that cannot be combined with it. This is because it is basically the same promotion that we had extended to a later date than what was originally expected.

I am looking to see if there is any option that we have to still provide that since we had offered it. I cannot guarantee that it will be available since our systems will automatically remove it if we try to manually add it but I do want to take a few moments to make sure we go into any options that we have to help.



and now I got this....


"Thank you for waiting. I have been able to confirm that we will not be able to provide that promotion. If we were to do so it would end up falling off automatically before any kind of credits are applied.

I don't want you to pay for the information that we missed though so I can offer to apply a one time credit to cover the cost of that line for 12 months. I see that is $30 monthly so I can offer a lump sum of $360."


so then I ask....

"So the free line promotion that started a few days ago is t really a new free line promotion?"

and the response is...

"It is but it cannot be combined with the other free line promotion that you got with the line added on 11/25/2020 ending in 8841. This is because those are basically the same promotion. The lump sum credit that I offered is us going out of the normal to give you that line for free for a years worth of time."
Dude i just the same text message. Now i gotta check too. This is dumb
Dec 24, 2020 5:16 PM
478 Comments
Joined Jan 2015
o4sDec 24, 2020 5:16 PM
478 Comments
how is account level discount better than line level discount?
Pro
Dec 24, 2020 5:19 PM
1.3K Comments
Joined Oct 2005
ouloat
Pro
Dec 24, 2020 5:19 PM
1.3K Comments
Quote from seiromem View quoted comment :
How does one check what promos are under the account level?
Post #2 by StrawMan86

Instructions to find your SOC code (thanks to Reddit user massiveprodigy):

Using any web browser (desktop version), open the Developer tools panel, right click > Inspect
Click on Network tab
Click on XHR tab
Log in my.t-Mobile.com and click Account at the top.
In developer tools panel, choose manageaccount from the list on the left
Account level promos will appear under accountDiscounts
Line level features will appear under lines > # > addOns
If there is a pending change, you can see exactly what it is by clicking productsPendingChange
Rate plan appears under ratePlans
Pro
Dec 24, 2020 5:22 PM
1.3K Comments
Joined Oct 2005
ouloat
Pro
Dec 24, 2020 5:22 PM
1.3K Comments
Quote from o4s View quoted comment :
how is account level discount better than line level discount?
Account level applies to all lines in your account
Line level applies only to that line

That said, not all discounts are available for Account level.

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Dec 24, 2020 5:29 PM
457 Comments
Joined Mar 2015
JohnathanSDDec 24, 2020 5:29 PM
457 Comments
Quote from vietkangta View quoted comment :
Dude i just the same text message. Now i gotta check too. This is dumb
Are you saying 2020 Line On Us 3 cannot be combined with 2020 Line On Us 4?
Dec 24, 2020 5:31 PM
109 Comments
Joined Jun 2017
XeromemoryDec 24, 2020 5:31 PM
109 Comments
When does this expire?
Dec 24, 2020 5:32 PM
1K Comments
Joined Dec 2006
vietkangtaDec 24, 2020 5:32 PM
1K Comments
Quote from JohnathanSD View quoted comment :
Are you saying 2020 Line On Us 3 cannot be combined with 2020 Line On Us 4?

The promo shows line on us 3 but you get double credit. My Twitter rep even confirms that it is line on us 4 and i qualified. But now my credit is dropped. So I'm trying to figure it out with another rep
Dec 24, 2020 5:33 PM
126 Comments
Joined Apr 2013
slmkdpDec 24, 2020 5:33 PM
126 Comments
Quote from bbergin76 View quoted comment :
SOC change through chat on website. Most everything else through 611, except last night was T-Force on Twitter.
I have been trying to add kicback on my main paid line but not been successful.
Also have one plus on two lines, Need to add on 1 paid and 3 free lines.
Dec 24, 2020 5:34 PM
3.2K Comments
Joined Apr 2008
seiromemDec 24, 2020 5:34 PM
3.2K Comments
Quote from ouloat View quoted comment :
Post #2 by StrawMan86

Instructions to find your SOC code (thanks to Reddit user massiveprodigy):

Using any web browser (desktop version), open the Developer tools panel, right click > Inspect
Click on Network tab
Click on XHR tab
Log in my.t-Mobile.com and click Account at the top.
In developer tools panel, choose manageaccount from the list on the left
Account level promos will appear under accountDiscounts
Line level features will appear under lines > # > addOns
If there is a pending change, you can see exactly what it is by clicking productsPendingChange
Rate plan appears under ratePlans
Thanks!
1
Dec 24, 2020 5:39 PM
478 Comments
Joined Jan 2015
o4sDec 24, 2020 5:39 PM
478 Comments
Quote from ouloat View quoted comment :
Account level applies to all lines in your account
Line level applies only to that line

That said, not all discounts are available for Account level.
Thanks. i believe My free line for Dec got added to account level, does that make any difference?
Dec 24, 2020 5:41 PM
457 Comments
Joined Mar 2015
JohnathanSDDec 24, 2020 5:41 PM
457 Comments
Quote from vietkangta View quoted comment :
The promo shows line on us 3 but you get double credit. My Twitter rep even confirms that it is line on us 4 and i qualified. But now my credit is dropped. So I'm trying to figure it out with another rep
Hope mine doesn't get dropped either. Would be paying $160 for 4+3 lines if this deal stick.

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Dec 24, 2020 5:47 PM
79 Comments
Joined Oct 2007
MeMyBobaDec 24, 2020 5:47 PM
79 Comments
Here is my success story

I was originally on One plan with one line. Novemeber, I added more lines with new iPhone 12 deals, and the in store rep moved me to Magenta with 3 total lines (2 paid, 1 free).

I didn't know that Magenta was worse off than One. When this new line promo came up I added it and started reading this mega thread. I asked TMO chat a couple days ago to switch and they said yes,

Long story short, I was able to finally move back to One plan this morning. I still have 2 free lines and got my old kickback reinstated on my original line.

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