expired Posted by Dzilberd • Apr 26, 2021
Apr 26, 2021 2:48 PM
Item 1 of 1
expired Posted by Dzilberd • Apr 26, 2021
Apr 26, 2021 2:48 PM
Breville BES870XL Barista Express Espresso Machine
& More + Free Shipping$600
$800
25% offAmazon
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Breville's customer service is top-notch and very helpful. The only "downside" of their customer service department is the wait time. When I called, 100% of the time, I received a recording where it's best to leave your phone number and calls are returned between 45 - 90 minutes. So, you'll have to be "ready" when they call back. They are quite helpful and very fair from there.
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A few comments. It does pull a good shot. Controls are easy and simple to use. Grinder is 'okay'. Good enough to do the job on most Espresso beans. Machine can be a bit messy with dropping coffee when filling portafilter prior to tamp. I purchased a small dosing filter that helped a lot. Not a fan of the portafilter, so I'm looking to go bottomless soon and see if it helps.
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I have purchased other Breville units and I appreciate their quality parts (overall) as their service representatives are extremely customer-focused, professional, knowledgeable & helpful. Hopefully, with proper care, I hope this machine can last 4-5 years and then I'll likely get another and higher-end Breville coffee machine.
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