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Edited May 20, 2021
at 01:30 PM
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Scroll right after landing on the website to bring up the offer.
Samsung's Helping Those Who Help Us Promotion (the "Promotion") will provide eligible First Responders, Healthcare Professionals, and Teachers (the "Promotion") will provide eligible First Responders, Healthcare Professionals and Teachers one (1) $49.99 cracked screen repair for a Galaxy S series device that is Galaxy S8 model year or later, or a Galaxy Note series device that is Galaxy Note8 model year or later (excluding Galaxy Fold, Galaxy Z Flip, Galaxy Z Fold2, all A & J models, and all Galaxy S and Galaxy Note models prior to S8). Eligible customers include Physicians, Nurses, EMTs, Medical Staff, Hospital Staff, Nursing Home Staff, Pharmacists, Law Enforcement, Firefighters including Volunteer Firefighters, and Teachers.
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Can I asked if the $20 code was emailed to you and roughly when did you get it after the repair completion process?
I eventually shipped the phone to Samsung after not wanting to deal with UBIF anymore. Per Samsung the sim card reader was FRIED - the ubif dummies probably didn't discharge properly before repairing the device.
Did you have to pay twice? Once to UBIF and a second time to Samsung? If not, how did you get Samsung to waive the second repair charge?
An hour after got I got the return shipping from samsung. I shipped my device to samsung
After completing the process and going into UbreakIFix they said that it was full price and no discount reflected. They said there was nothing they could do and even called the owner. Very rude employees. Location: 169th and Center in Omaha. THey said they could do nothing about it and sent me back to call Samsung. I called samsung and after an hour on the phone was able to recreate the process. Headed back to UbreakIfix and have the same result. This process has some serious flaws and neither of the companies are willing to help.
Total wasted time - 4 hours. No phone fix.
My suggestion for you- on the second part where you were completing the process scroll down and just choose the option to ship it directly to Samsung repair center. You get a free 2 day prepay label to ship your phone. I rather have Samsung official repair center fix it than UBIF for the exact same $50 price without all the politics and time wasted with UBIF's incompetence. Also going direct with Samsung repair gets you a $20 coupon as well
My suggestion for you- on the second part where you were completing the process scroll down and just choose the option to ship it directly to Samsung repair center. You get a free 2 day prepay label to ship your phone. I rather have Samsung official repair center fix it than UBIF for the exact same $50 price without all the politics and time wasted with UBIF's incompetence. Also going direct with Samsung repair gets you a $20 coupon as well
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Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
The coupon for $20 accessories comes after a day of yourb repair.
If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.
If they had tried to charge me then I would've gone to UBIF and have them refund me the fee.
Thanks for sharing. Was that a number you called Samsung at? Did you also have to request a supervisor escalation or override on the repair cost? Thanks for sharing
Also what is this talk about a $20 coupon/voucher? I haven't seen anything anywhere about this.
When you do the Mail in it Option the website should be giving you the price and request a credit card for the hold before it generates the shipping label.
Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option
Say the charge you more than the $50 after repair you can always call them up to get the extra amount refunded easily. You always have your credit card company dispute as a last option
This is great info. Thanks!
I am unsure how the process would look if you had an older phone like the s8, but i think no matter what it starts with trying to get UBIF to take responsibility and contacting samsung and finding out what they will/will not do. I bet if I had contacted UBIF corporate then I definitely would've expected UBIF to do something, but I just didn't want to deal with them and knew in the end the phone would need to go back to samsung.
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