I called to get the Samsung S21 based on this other Hot Deal for the Samsung S21
https://slickdeals.net/f/15101674-at-t-loyal-customers-samsung-galaxy-s21-128gb-only-249-99?v=1
I took the recommendation of someone and called 611 from my AT&T cell around 11am EST and just said retentions. I got a rep in Texas. He was very friendly and helpful.
As I was talking to the rep he told me a few other loyalty deals.
- iPhone XR 128GB - $0.01
- Samsung A32 - $99.99
- Samsung A51 - $199.99
- Samsung S20 - $199.99
- Samsung S21 - $249.99
I renewed 2 lines, iPhone XR 128GB and Samsung S21 128GB, he waived all upgrade fees, and shipped out priority next day. I immediately paid $266 (taxes)
It won't be for everyone, but those people who plan to stay with AT&T and have an upgrade available seems decent. I feel it's better than AT&T's new/upgrade 36 month credit deals.
Same Details as the other deal:
Penalty for early termination is $325(subjected to change depending on device) and decreases $10 per month for 2 years.
For reference only:
https://www.att.com/buy/phones/ap...black.html
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Please note that the actual model is S20 FE
AT&T was sending me messages that one of my 5 lines was going to have issues when they shut off their 3g service next year. After a bunch of those then they start promising a free phone. OK fine I don't expect it to be great but it's free. Man what a piece of shit it was (Radiant Core or something?). The phone was for the FIL and he was complaining (and he doesn't even really use his phone except to text and call) so I started looking at options - the A32 5G is $5/mo for 36 mo + upfront taxes. Works out to be just under $200 (most of that over 3 years) for a 5g phone that their system recognizes as an S10 Note.
Great phone, not a super flagship phone but a ton better than his old one (LG I forget the model) and a million times better than the shitty free phone.
I liked it so much I got my daughter one last week, same deal, to replace her S7 which is laggy as hell (she doesn't have a lot of crap installed, it's just old tech).
Plus, it will at least be a bit future proofed since it can handle 5g.
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Mine worked out OK. I was finally able to get a supervisor on the loyalty line to remove the contracts and cancel the $325 per line early termination fees. As a bonus, I gave them a poor mark on their followup survey and got a call from a resolutions team member who gave us another $100 bill credit. It took two hours of phone calls, so can't say it was totally worth it.
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FIL has an S7 and MIL an iPhone 8 both paid off
2 lines
On mobile share 12gb plan total charge after tax $159
Have a "national discount" ex teachers
They don't use much data. Don't necessarily need unlimited.
FIL was sent an Alcatel idealxtra phone which seems really cheap
Best course of action on plan and phones? Either keeping current plan or changing?
FIL has an S7 and MIL an iPhone 8 both paid off
2 lines
On mobile share 12gb plan total charge after tax $159
Have a "national discount" ex teachers
They don't use much data. Don't necessarily need unlimited.
FIL was sent an Alcatel idealxtra phone which seems really cheap
Best course of action on plan and phones? Either keeping current plan or changing?
$159 for 2 lines is way to expensive. 2 unlimited starter lines with just the autopay $10 per line discount comes out to $120+ fees. You mentioned one of them is a teacher so they should be able to qualify for a teacher appreciation discount of 25% off making it $90+fees. $45 per line is still kind of high but not bad for just 2 lines (unless they're willing to do prepaid). I recommend they go to an att store to add the teacher appreciation discount and chage their plans to unlimited starter. They can then qualify for one of these 24 month contract subsidized phone price deals but these are only available through att loyalty so they'll have to call in. Seems like they don't care about the latest and greatest phones so I bet they can just get something like an iphone SE (or XR or maybe even 11) for free when they go to the store to change plans. That way they dont have to worry about calling in.
Also starter doesn't include hotspot so if they need that then you'll need the Unlimited Extra plan.
Just a note that, unlike some other providers, AT&T doesn't automatically slow your connection on the starter or extra if you go over your threshold, it will still be full speed unless your in a congested spot where they need that bandwidth for other users.
Mine worked out OK. I was finally able to get a supervisor on the loyalty line to remove the contracts and cancel the $325 per line early termination fees. As a bonus, I gave them a poor mark on their followup survey and got a call from a resolutions team member who gave us another $100 bill credit. It took two hours of phone calls, so can't say it was totally worth it.
When I got the (2) A32's they did say the first bill or 2 might be flaky as all sorts of things are prorated, then credits kick in and such, so I wouldn't panic right away if your bill is off, give it a cycle or 2 then complain.