If you ever had a prepaid hotspot or prepaid phone with T-Mobile, the email used with that old account should NOT be used when ordering home internet. You may have problems associating the home internet gateway device with that email address when you receive it and may need to ask for help to fix this or to change the email address. To keep things simple choose a different email address when ordering.
If you have a Sprint account that has not yet migrated to the new T-Mobile system, you may or may not be to enroll in home internet with this deal. Instead T-Mobile will suggest that a family member enroll instead. If that's not possible, T-Mobile can also enroll you at a higher rate of $60 per month.
expiredJman100 posted Jan 04, 2022 10:02 PM
Item 1 of 6
Item 1 of 6
expiredJman100 posted Jan 04, 2022 10:02 PM
New T-Mobile 5G Home Internet Service Customers: Sign-Up & Receive
(Location/Eligibility May Vary)$50 Prepaid Card
T-Mobile Home Internet
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For office and home use and streaming, it works well.
see below. you can do your own research too.
Hello! I apologize that you are having issues with Home Internet. I personally use T-Mobile Home Internet for Gaming, and I can agree with you it can be a little frustrating getting it to work with Video Games if at all. The reason for this (confirmed by a Supervisor from Home Internet department) is because the High-Speed Gateway lacks the "UPnP" feature which in short terms is used to connect to certain aspects of a Video Game such as Chat Systems for example. Without UPnP, video gaming can be tough. T-Mobile is aware of the issue, and they are working on a fix, but don't know when it will be released. I hope my answer has helped. Have a great week!
and
had issues with the port forwarding. The issue is that t-mobile and others use a carrier grade NAT which will never assign you a public IP when connecting to the internet. You will be assigned a shared IP to WAN which means there is no way to direct any particular port to your device directly. Unless t-mobile offers a service to allow a public or dedicated IP this probably will never be supported, even if the router they provide has it available in their settings
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My entire process from ordering TMO Home Internet, to receiving gateway within 4 days, to quick and painless initial setup, to daily use, and getting my rebate has been extremely easy. I am sorry to hear folks who are either not already TMO customers or with Sprint having such difficulties. They really need to work on making this easier to non-TMO customers if they want to grow their customer-base.
Also another quick update...for the last 30+ days, there have been 0 outages, not even small blips. My 24x7 Nest Hello cloud recording has had zero gaps, and I've been checking everyday. And I've been running speedtests everyday as well and about 98% of time, my speeds have been solid around 500Mbps down and 30Mbps up. The other 2% either dips down to 400/20 or goes up to 600/40. This was done at random times throughout the day, including congested time. I have yet to reboot my gateway during that whole time and bands have been locked onto N41/B2 the entire time. I think my 2 external antennas help with the solid connections and consistent speeds alot.
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What a crappy process this has been.
Website says
"Reward Type: Virtual Prepaid Card
Status: Sent"
But when I click Redeem Card and put in phone number I get "We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service."
What a crappy process this has been.
Website says
"Reward Type: Virtual Prepaid Card
Status: Sent"
But when I click Redeem Card and put in phone number I get "We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service."
"T-Mobile: Congrats! Your Virtual Prepaid Mastercard for 2021 HINT P17 promo is ready. Redeem here: https://*******"
Ordered on 1/14, got above text on 3/03.
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