ATT loyalty department discount on Samsung phones --one time payment

Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service. Manager that I eventually spoke to said most people aren't even aware of the changes that will happen. Really, really poor training. MAKE SURE YOU KNOW WHAT YOU'RE SIGNING UP FOR.




About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.

TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.

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