ATT loyalty department discount on Samsung phones --one time payment

The access fee of $40 would show up on future bill if getting one of these phones.

Any iphone options?

The access fee of $40 would show up on future bill if getting one of these phones.

Just wondering, how do you qualify for the loyalty discount? I only have been ATT member recently, (roughly 5 months)... when do you hear about this loyalty thing?

Also, I currently have the unlimited plan but have the healthcare worker discount, will that go away if I somehow get this discount?

The AT&T loyalty discount is when you call AT&T customer service and ask for the "retention department." The retention department will sometimes offer you a loyalty discount to get you to stay with AT&T in case you were interested in leaving AT&T because you have been with AT&T X amount of years. Even thought you have been with AT&T for only 5 months if you are eligible for a phone upgrade you could call AT&T and ask for the retention department to see what promotions they have for a phone you want. In this case for this thread it is the Samsung phones that OP has listed and in other instances you can ask about other phones to see what kind of promotions are available.

I was given iphone12 for $50 if I added a new line, though my call to them was to address a billing issue on their end. I just enquired about any offers on my account, and that's the offer they gave.

When we call for something, they make you offers on some other thing, but if you go straight to the point, you will not get it.

ATT representative offers on phone is always a hit-and-miss, not consistent and highly unreliable.

AT&T sucks as a company. I will never do business with them again. I also would tell all my friends to not do business with them.

Whoever is considering this route, BEWARE!!! This 24 months contract they will put you on is not eligible for any promotions. So, depending on what your current plan is, your monthly fee for the line you're upgrading might go up (whether they tell you about it or not during the conversation)! I just spent 1.5 months in very frustrating calls with AT&T trying to get out of a similar deal.

Here is my story. Last November I called the customer loyalty department and got a Samsung S20 FE for a "special price of $180" + tax. All I had to do was to sign a 24 months contract. At the time, I had 6 lines on a grandfathered 15GB Mobile Share plan paying a $15 access fee per line. I specifically mentioned to the CRS that I wanted to keep my plan and was assured that that'd be the case. The MSRP for the phone is $699.

I went on vacation and, since I have auto-payment set up, didn't check my bill until after I came back at the end of December. To my surprise, the access fee for my line changed to $40, meaning that after 2 years I would've paid 180 + (40-15)*24 = $780 for the phone that I could've bought for $699 straight. So, in the past month, I spoke with 6 different people in customer loyalty (including managers) and went to a nearby corporate store. I was getting a different story every time I called. The only thing I was told consistently by all of them was that there was no way to re-apply the line access fee discount and make it $15 again.

They ruined my New Year since I spent most of New Year's Eve on the phone with them and most of New Year's Day running around trying to find a new phone so that I could return the one I bought from AT&T and cancel the contract. Which turned out to be pointless because, even though customer loyalty told me I could still return the phone until January 2 as "buyer's remorse", when I showed up at the corporate store to turn it in I got laughed at. So, instead, I had to return the replacement phone I bought and keep calling customer loyalty.

Long story short, I was forced to upgrade my 6 lines to the Unlimited plan to get out of this 2-year contract. In the end, it worked out "OK" since they "lumped in" the monthly installments I was paying for 2 other phones I bought earlier for my family members and gave me a $300 credit. So, the price I'm paying now is comparable to what I was paying before. But it definitely caused me some grief! So, you've been warned!

How did they hurt you?

Per month on top of the monthly fee?

I was told Att no longer sells Note 20 series.