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ATT loyalty department discount on Samsung phones --one time payment

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I had call with ATT loyalty department, they are offering Samsung phones for good discount. This is 24month contract with one time payment

S21 : $199 - $50 one time credit.
S21 FE : $149
S20 FE: $1
NOTE series is not available.

You can take S21 for $150 and wait to s22 release then trade-in. Last year for S21 release Samsung gave $700 credit for S20 model.

https://www.att.com/buy/phones/sa...-gray.html
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Created 01-25-2022 at 06:33 AM by tads_9
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Last Edited by wHiTeSoL January 27, 2022 at 11:40 PM
Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service. Manager that I eventually spoke to said most people aren't even aware of the changes that will happen. Really, really poor training. MAKE SURE YOU KNOW WHAT YOU'RE SIGNING UP FOR.




About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.

TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.

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Joined Nov 2015
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> bubble2 159 Posts
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ESE8606
01-25-2022 at 07:30 PM.
01-25-2022 at 07:30 PM.
Quote from dealnewb :
Do you need to upgrade to an unlimited plan? I am on the old shared plans and don't want to switch
Yes. New Unlimited plan is required for new upgrades.
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Joined Nov 2012
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> bubble2 65 Posts
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westcoastnick82
01-25-2022 at 07:39 PM.
01-25-2022 at 07:39 PM.
Quote from GeorgioP :
Called into Loyalty Dept agent in order to get a S20 FE for $1 per month. She said that this added to my account would increase my "Line Fee" by another $20 a month. Ugh, it was not going to work, since I had an older, data-capped plan... Showing as $10 a month otherwise
Sounds like they just wanted you to add a new line instead.
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> bubble2 419 Posts
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BennyBuble
01-25-2022 at 07:46 PM.
01-25-2022 at 07:46 PM.
Quote from MKT :
Gave me iPhone 13 pro for 5.56 with 36 month contract… no phone traded.. also gave a $50 discount in sales tax.

You mean 5.56/month - so $200 total, correct?
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Joined May 2011
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> bubble2 80 Posts
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svec7186
01-25-2022 at 07:55 PM.
01-25-2022 at 07:55 PM.
Anyone know if Verizon had similar deals. When I call CS, they told me sorry, only what I set on the website
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> bubble2 1,393 Posts
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jvin
01-25-2022 at 08:58 PM.
01-25-2022 at 08:58 PM.
Quote from izarkhin :
Yep, that's exactly what happened to me! Except nobody told me about it and mine went up by $25. I spent 1.5 months fighting with them and, in the end, had to upgrade to the Unlimited plan to get out of this "deal".

Yea Att is horrible like that. They screwed me on tv and internet as well. Of by the way you have a 2 year tv contract. Price after one year tripled. That's the current promotion they told me.
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Joined May 2019
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> bubble2 83 Posts
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umamu
01-25-2022 at 11:11 PM.
01-25-2022 at 11:11 PM.
I have single line. What if I terminate the contract after I bought S21 FE : $149..how much should I pay the early termination fees? Should I need to pay full price of the phone or just $149?
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Joined Nov 2006
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> bubble2 130 Posts
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Spydc
01-26-2022 at 07:50 AM.
01-26-2022 at 07:50 AM.
Is it possible to get this deal via ATT live chat or does one need to call?
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> bubble2 614 Posts
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RiseAgainst
01-26-2022 at 12:05 PM.
01-26-2022 at 12:05 PM.
Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service.
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> bubble2 41 Posts
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icsa
01-26-2022 at 12:23 PM.
01-26-2022 at 12:23 PM.
Quote from MKT :
Gave me iPhone 13 pro for 5.56 with 36 month contract… no phone traded.. also gave a $50 discount in sales tax.
Good deal, was the 13 Pro the only option offered? How much was the regular IPhone 13?
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> bubble2 196 Posts
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MondayMorningQB
01-26-2022 at 01:51 PM.
01-26-2022 at 01:51 PM.
I have At&t but I am not familiar with this access fee that people are mentioning. Is it something that would show on my bill? I have 2 lines and I don't see it

Monthly charges Oct 02 - Nov 01
1. 4GB Phone - 2 lines $45.00
Autopay & paperless bill included ($10 off)
2. BasicVoicemailN/C $0.00
3. National Account Discount -$11.25
Surcharges & fees
4. Administrative Fee $1.99
5. Federal Universal Service Charge $0.52
6. Regulatory Cost Recovery Charge $1.50
Government taxes & fees
7. 911 Service Fee $0.40
8. City Communications Tax $0.32
9. County Communications Tax $0.09
10. FL State Communications Tax $0.41
Total for Wireless $77.96
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Last edited by MondayMorningQB January 26, 2022 at 01:54 PM.
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> bubble2 2 Posts
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footney77
01-26-2022 at 02:12 PM.
01-26-2022 at 02:12 PM.
Quote from dealnewb :
Do you need to upgrade to an unlimited plan? I am on the old shared plans and don't want to switch

Yeah they rip you off on the unlimited if dont need it I have the 20 gig and don't use 10 gig a month but in order to get the phone deals they want you to get unlimited which cost 50 dollars more a month
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> bubble2 635 Posts
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Dragon38
01-26-2022 at 02:35 PM.
01-26-2022 at 02:35 PM.
Quote from sdwindansea :
Hate that 24 month contract.

With iPhones it's 36 months. Ridiculous.
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> bubble2 83 Posts
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umamu
01-26-2022 at 02:56 PM.
01-26-2022 at 02:56 PM.
I called them and they offered S21 FE for $149. But the rep told me that if I break the 2 year contract after an year , I have to pay $699 full device price. Do you guys think that is correct ?
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> bubble2 300 Posts
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dealor29
01-26-2022 at 03:20 PM.
01-26-2022 at 03:20 PM.
Quote from MondayMorningQB :
I have At&t but I am not familiar with this access fee that people are mentioning. Is it something that would show on my bill? I have 2 lines and I don't see it

Monthly charges Oct 02 - Nov 01
1. 4GB Phone - 2 lines $45.00
Autopay & paperless bill included ($10 off)
2. BasicVoicemailN/C $0.00
3. National Account Discount -$11.25
Surcharges & fees
4. Administrative Fee $1.99
5. Federal Universal Service Charge $0.52
6. Regulatory Cost Recovery Charge $1.50
Government taxes & fees
7. 911 Service Fee $0.40
8. City Communications Tax $0.32
9. County Communications Tax $0.09
10. FL State Communications Tax $0.41
Total for Wireless $77.96

You are on the newer plan. They are talking about the old plan that have access fee. I just switch my to 4gb plan last month and got 2 year contract in order to avoid access fee increase and still able to get this deal.
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Joined Apr 2009
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> bubble2 614 Posts
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RiseAgainst
01-26-2022 at 06:26 PM.
01-26-2022 at 06:26 PM.
Quote from MondayMorningQB :
I have At&t but I am not familiar with this access fee that people are mentioning. Is it something that would show on my bill? I have 2 lines and I don't see it

Monthly charges Oct 02 - Nov 01
1. 4GB Phone - 2 lines $45.00
Autopay & paperless bill included ($10 off)
2. BasicVoicemailN/C $0.00
3. National Account Discount -$11.25
Surcharges & fees
4. Administrative Fee $1.99
5. Federal Universal Service Charge $0.52
6. Regulatory Cost Recovery Charge $1.50
Government taxes & fees
7. 911 Service Fee $0.40
8. City Communications Tax $0.32
9. County Communications Tax $0.09
10. FL State Communications Tax $0.41
Total for Wireless $77.96
The access fee of $40 would show up on future bill if getting one of these phones.
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