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ATT loyalty department discount on Samsung phones --one time payment
I had call with ATT loyalty department, they are offering Samsung phones for good discount. This is 24month contract with one time payment
S21 : $199 - $50 one time credit.
S21 FE : $149
S20 FE: $1
NOTE series is not available.
You can take S21 for $150 and wait to s22 release then trade-in. Last year for S21 release Samsung gave $700 credit for S20 model.
https://www.att.com/buy/phones/sa...-gray.html
S21 : $199 - $50 one time credit.
S21 FE : $149
S20 FE: $1
NOTE series is not available.
You can take S21 for $150 and wait to s22 release then trade-in. Last year for S21 release Samsung gave $700 credit for S20 model.
https://www.att.com/buy/phones/sa...-gray.html
Created 01-25-2022
at 06:33 AM
by tads_9
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Last Edited by wHiTeSoL
January 27, 2022
at
11:40 PM
Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service. Manager that I eventually spoke to said most people aren't even aware of the changes that will happen. Really, really poor training. MAKE SURE YOU KNOW WHAT YOU'RE SIGNING UP FOR.
About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.
TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.
About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.
TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.
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Our community has rated this post as helpful. If you agree, why not thank SRVisGod24
Problem is staying with ATT for 24 months.
Gave me iPhone 13 pro for 5.56 with 36 month contract… no phone traded.. also gave a $50 discount in sales tax.
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Edit: I reread what you said before and realized you got a 25% discount. Sorry about that!
The original line fee is for phones on contract/off contract. They did away with contracts for a few years and heavily pushed installment plans (to keep people with them for 24 to 30 months), and now for some reason bringing contracts back. But the word "contract" is what someone would need to confirm with CS during calls if you want to be careful about the line fee.
The original line fee is for phones on contract/off contract. They did away with contracts for a few years and heavily pushed installment plans (to keep people with them for 24 to 30 months), and now for some reason bringing contracts back. But the word "contract" is what someone would need to confirm with CS during calls if you want to be careful about the line fee.
Yep, that's exactly what happened in my case
I'm averaging a new phone every 24 days.
Here is my story. Last November I called the customer loyalty department and got a Samsung S20 FE for a "special price of $180" + tax. All I had to do was to sign a 24 months contract. At the time, I had 6 lines on a grandfathered 15GB Mobile Share plan paying a $15 access fee per line. I specifically mentioned to the CRS that I wanted to keep my plan and was assured that that'd be the case. The MSRP for the phone is $699.
I went on vacation and, since I have auto-payment set up, didn't check my bill until after I came back at the end of December. To my surprise, the access fee for my line changed to $40, meaning that after 2 years I would've paid 180 + (40-15)*24 = $780 for the phone that I could've bought for $699 straight. So, in the past month, I spoke with 6 different people in customer loyalty (including managers) and went to a nearby corporate store. I was getting a different story every time I called. The only thing I was told consistently by all of them was that there was no way to re-apply the line access fee discount and make it $15 again.
They ruined my New Year since I spent most of New Year's Eve on the phone with them and most of New Year's Day running around trying to find a new phone so that I could return the one I bought from AT&T and cancel the contract. Which was pointless anyway, because even though customer loyalty told me I could still do it before January 2 as "buyer's remorse", when I showed up at the corporate store I got laughed at. So, I returned the replacement phone I bought and keep calling customer loyalty.
Long story short, I was forced to upgrade my 6 lines to the Unlimited plan to get out of this 2-year contract. In the end, it worked out "OK" since they "lumped in" the monthly installments I was paying for 2 other phones I bought earlier for my family members and gave me $300 credit. So, the price I'm paying now is comparable to what I was paying before. But it definitely caused me some grief! So, we've been warned!
Thank you very much for articulating so nicely even though you are frustrated. I have now put off my thought of calling loyalty. Appreciate it 👍👍
Yes, That's what I meant
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I was out of any contract and the phone was paid off. I could have done this. Waaaaaaah...