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telveer (82)According to their chat rep, they got an internal memo on March 8 to stop price matching trade-ins |
Trade-In Info
Overview: If Samsung is processing trade-ins like prior deals, you will receive instructions by email--along with a prepaid shipping label--around the time your new phone arrives. You can also print the label from your online Samsung account.
You will send in the phone only (no boxes, chargers, SIMs, cases, etc.). Exception: If you are trading a Note series, the S Pen must be included. Phone must be factory reset and have no passwords or locks. Good practice: Make a VIDEO and take photos of the phone, including showing some functions, to prove the condition if Samsung challenges you after inspecting the phone. More details....
Link to Samsung Trade-In Frequently Asked Questions [samsung.com]
Link to Samsung Trade-In Program Terms and Conditions [samsung.com]
My phone has scratches [or burn in or faulty Bluetooth or fill in the blank]. Will Samsung accept the phone? Will the trade in amount be reduced? According to the FAQ, "Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear." Is your issue normal wear and tear?
When/how will I get instructions for trading in my phone? Samsung will send you an email with the subject "Welcome to the Samsung Trade-In Program." The email will arrive anywhere from the day the phone ships to a few days after the phone arrives. It includes a link to download a pre-paid shipping label. You have 15 days from receipt of the email to ship the trade in. You can also get the shipping label for the trade in from your online Samsung account under order details.
Two commonly asked questions about financed and leased phones:
1. The device I'm trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you're trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details.
2. lease my device. Can I trade it in?
No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.
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Top Comments
Obviously, this phone is not for you.
Move on.
558 Comments
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"I do understand that you want to have the price match currently with Samsung, as you have already received the pre order credit at the time of placing the order. Now as the pre order credit promotion is ended and the trade in has been increased that's the reason we're unable to honor the price match."
I did go for the higher tradein value, so I can't complain getting $825 for my S20 Ultra (probably as good as it gets).
My thought is that it sucks to have a better deal come along, I sure would like an extra $250 credit, but I agreed with the original deal and Samsung is under no reason to give me more.
I'd rather chop my arm off than buy a Snapdragon Series 8 Gen 1 chip.
Like you're living in an alternate reality. Yes they removed similar features but that was to add additional radios and battery capacity. Samsung is literally ahead of Apple in every single feature that Apple releases too so your comment is doubly nonsense
"I do understand that you want to have the price match currently with Samsung, as you have already received the pre order credit at the time of placing the order. Now as the pre order credit promotion is ended and the trade in has been increased that's the reason we're unable to honor the price match."
I'm sorry to inform you, Samsung does not offer price match on trade in devices, as per the policies. But as a compensation I can offer you $50 promocode.
5:00 PM
Thank you. Are you 100% sure? I am seeing the price match on trade-in was done for other users with the exact situation as mine.
5:02 PM
Yes, I'm positive. There was a discrepancy earlier but as per the latest update, Samsung is not offering price match on trade in devices. I'm very sorry for that.
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Hi 👋! No matter what you are shopping for, we are here!
How can we help?
Hello I had preordered the S22 Ultra and did a trade in. I see that you are offering more money for the same trade in and wanted to see if I could be credited?
Our Trade-in Experts are standing by to help answer your question.
Please give us just a moment while you're connected.
You have been connected to an independent product expert.
I pre-ordered my phone Order #, and I noticed the trade-in price for my device went up. Could the increased trade-in value be applied to the original order?
No you'll have to reorder
Then cancel the original one
okay I have already returned my trade-in. Samsung already credited me 400 where the trade in price is now $625.00. So you are saying because I pre ordered I miss out on the additional trade-in value?
Sorry can't do anything apologize deals change frequently
Always appreciate Samsung's frequent changes of customer service!
"When you placed your pre-order you were able to redeem the best credits and discounts Samsung offered! Currently, these pre-order benefits are no longer available."
Chat transcripts, ticket ids, names, dont help the way you would expect from a reputable company.
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Also, from my experience, performance-wise, it's really hard to tell the difference between an 855 (e.g. s10e) and an SD8 Gen 1 (e.g. S22) in regular day-to-day app usage unless they are literally side by side. I have both, and I'm betting most people would fail a blind test in otherwise-identical (e.g. same refresh-rate screen), factory-reset phones.
Personally, the raw CPU speed alone hasn't been the reason I've upgraded a phone since like the Snapdragon 810. There's usually something else I want from the upgrade (e.g. battery is dying, out of space, better camera, os update support running out, etc.)
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