There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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By the way, I still don't see the new line being added to my account. The rep said I won't see it until I activate the sim card which will take five days to arrive. It sounds like you have already seen your new line in your account.
that or you might have misunderstood that you are not eligible
I just have to pay the 1 time $35 fee.
Do you see your new line listed in your account yet? I still have not seen it after 2 hours. The rep said I won't see it until I activate the sim card which is being shipped to me.
And a quick tip. Use the iMessage business chat to talk with T-Mobile. Super simple and quick. The rep got me a line under 10 mins. Much better than their app which seems to get worse by the day
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I got the following response.
——————————
I see what you are saying 😊, this is regarding the Free line Christmas offer by T-Mobile.
It shows in your account that you are one of the lucky random customer who is eligible 😊.
Alright, before we proceed I would like to discuss the conditions with the offer.
Once you took advantage of the 2022 holiday unwrap offer by T-Mobile you cannot cancel a line within 12 months, once you cancel any line in the account the offer will be remove.
This free line offer will works regardless of your rate plan 😊, even you change your plan in your account you will still get this offer and this is a lifetime offer as long as your lines are active.
I have two lines on the Essentials 55+ plan. Oldest line is 1 year 3 months. 2nd line I have added and dropped a few times.
Tried chat first thing this morning - No dice - Rep had no clue what the promo was and said I wasn't eligible.
Then I called in and told the rep that I wanted to add the line and gave her the promo code. She checked and said I was eligible. She added the line and the sim card is on the way with 2-day shipping.
Then I went to a T-Mobile store to see if I could get a sim card with my new number so I could use it right away, but they said I had to wait until the current sim card shipped because thats when the number is generated. I did have them check my account and they showed me that the promo was applied.
as I had no sim, they shipped the sim and told to call back once received so they can activate new line and then I will see this new free line, is this right?
as I had no sim, they shipped the sim and told to call back once received so they can activate new line and then I will see this new free line, is this right?
That is correct. Actually once it's been shipped the number will have been assigned and you could go to a store if you wanted to and have them activate a sim instore. Thats what I'm going to do once mine processes overnight.
"The offer is for the Magenta plan. Since you have a grandfathered plan, it is not eligible."
I have simple choice. May try my luck again tomorrow with a different rep.
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