There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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Interesting point re: Tmo HI. I already had Home Internet which I signed up the in-laws for, so I've already got "a line" with it, and from what I have read, I can't get a 2nd Home Internet line @ $25.
If you have given up your corporate discount, I'd suspect you could find another plan that rivals Simple Choice 10Gig -> Upgraded to Unlimited.
Lo and behold, my Home Internet discount showed up within an hour of them removing the discount.
I checked my account online and only saw the order for the sim, but nothing on the new line yet. Hopefully it will show up the next day or so.
Lo and behold, my Home Internet discount showed up within an hour of them removing the discount.
PS: It is the holiday season, be nice to the agent whether they are able to assist you or not. I am sure they have been hit wit this promotion. Sometimes, they didn't communicate with their staffs, and they wouldn't know. Just say thank you and hang up. Make another phone call or chat to get assistance from another agent.
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Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
(I learned by making this mistake last year)
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I still have my 15% Corp discount, so I plan on keeping it for as long as I can.
I'd suggest trying back either later today (as the billing system updates?) or maybe tomorrow/Monday.
FWIW, I also have 0% faith I'm actually eligible for this promotion. I haven't been eligible for any free AAL promotions in quite awhile... and in fact, in a previous promotion where you could get a free AAL and free device, I signed up for it and had to fight it for months... eventually got the device waived (and kept it) and had to give the line up.
Also if I'm not eligible and I cancel, and the next free line offer comes within 90 days and I'm eligible, I won't be eligible due to the fact I cancel
Edit : so I remember I canceled a line Dec 23 2021. If it's true that I won't be eligible due to canceled lines within a year, I guess I'll wait past Dec 23 to try to call them again and ask again, assuming this promo is still good. Anyone has the official fine print? I thought it was 90 days. I do know that if you get a free line, you can't cancel another line for a year but that's going forward not backwards in time
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