There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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12 voice lines and tforce said not eligible since its maxed out
plan is tmobile one
12 voice lines and tforce said not eligible since its maxed out
plan is tmobile one
Can someone please update if you are on the same plan but got the free line added and it still sticked and promo is showing correctly too?
TIA
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I tried to message T-Force through Twitter twice but haven't gotten any response after over 24 hours. I asked them if I can switch to FRLTULF2 and then add a holiday unwrapped line. I get the same change to Magenta issue online that would double my bill if I try to add a line, and when I tried iMessage, they wanted to switch me to Magenta and so I declined.
I'm also pretty sure we're getting de-prioritized heavily in busy areas like Essentials does. I have to use Xfinity Mobile on the pay by GB in busy areas.
Excerpt from the wiki on the 2020 thread by GreenCreature437 (my first post in the current thread)
By default they will ship you a new SIM card, however I asked if I could go to a local store and pick one up. They told me that if I come in with my order number, they should be able to just give me a SIM in store at no charge.
- On Magenta Max - 2 paid lines with one free. Monthly cost - $112 (after insider discount)
- Added a new line last night - self service online, esim
- congratulations text received this morning about 12 hours later, although the promo showed up under "Services Promos" within five minutes of activating the esim.
- The promo shows up as "2022 BYOD Line P1". I have noticed that others reported this promo as "$30 2022 BYOD Line P1". In my case "$30" is missing.
- Monthly plan cost has gone up by $24, from $112 to $136. So, basically $30 for the new line less 20% insider discount on new line ($6) to get to the $24 increase.
- Under my "Plan details" I see a new "$6 2022 T-Mobile Insider P7 (Additional Lines)" instead of the $30 discount which I would have expected to see for this line.
Any recommendations? Should I call and cancel the new line? Thank you.
I would say to at least wait 7 to 12 days as I was told by T-Mobile rep tha the promo can take up to 7 days to show up on the account and up to 2 billing cycles for the bill credits. My last promo took 7 days to show up on my account.
Good luck.
- On Magenta Max - 2 paid lines with one free. Monthly cost - $112 (after insider discount)
- Added a new line last night - self service online, esim
- congratulations text received this morning about 12 hours later, although the promo showed up under "Services Promos" within five minutes of activating the esim.
- The promo shows up as "2022 BYOD Line P1". I have noticed that others reported this promo as "$30 2022 BYOD Line P1". In my case "$30" is missing.
- Monthly plan cost has gone up by $24, from $112 to $136. So, basically $30 for the new line less 20% insider discount on new line ($6) to get to the $24 increase.
- Under my "Plan details" I see a new "$6 2022 T-Mobile Insider P7 (Additional Lines)" instead of the $30 discount which I would have expected to see for this line.
Any recommendations? Should I call and cancel the new line? Thank you.
1. Under promotions for me it shows "2022 BYOD Line P1"
https://www.t-mobile.com/account/promotions
2. Under account cost details it shows "$30.00 2022 BYOD LINE P1 (Additional Lines)"
https://my.t-mobile.com/account/cost-details
After 10+ hours ; I got the below response
Hey there! Thank you for your patience while your message made its way to me, and for your understanding as we work to respond as quickly as possible.
The offer you are requesting is for select customers, your account specifically does not show eligibility for this holiday offer. The system has an automatic determination based on several factors and eligible accounts have a pre-selected indicator that appears on the account to advise of eligibility. While we don't have the exact details as to why certain accounts aren't eligible, please know that we are ALWAYS rolling out new offers with different requirements, and even targeted offers like this may come available for you in the future.
You may be eligible for our Buy 2 Get 1 line offer if you'd like to look into that here: https://www.t-mobile.com/offers?I...av%3
To see all updates and news for all offers, you can keep an eye here as well: https://www.t-mobile.com/news
Happy Holidays! 🎄❄️☃️
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I would say to at least wait 7 to 12 days as I was told by T-Mobile rep tha the promo can take up to 7 days to show up on the account and up to 2 billing cycles for the bill credits. My last promo took 7 days to show up on my account.
Good luck.
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