Avoid Joe's — I did at least a dozen orders with them, but the most recent one it became clear that they're no longer just an official outlet, they're just part of NB. Shoe doesn't fit? You're on your own to return it (even Columbia and others provide a label and have a flat fee). I returned 3 pairs and it was over $20, then they wouldn't honor the coupon code I used, just so I could do an exchange for another size.
It took 4 calls and 2 supervisors just to break even (less shipping, of course).
If you know the style and size exactly, go nuts. But this is not the vendor for trying things out.
Exactly I am also in the same boat, ordered a shoe in my regular size and it is loose in my heel. I did not read fine print and for return I have to pay from my pocket. Better to avoid or unless you tried NB and pretty sure about the size. Even for exchange also we have to pay.
Yeah horrible experience with Joe's on eBay…. Took me a few weeks to iron it all out just to get my shipping fees waived
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Exactly but whiners and socialists expect everything for free.
I have been buying from JNBO for many years and never knew of a free return policy. As far as I know you have always paid for returns. They sometimes ship to you for free or at a low rate.
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It took 4 calls and 2 supervisors just to break even (less shipping, of course).
If you know the style and size exactly, go nuts. But this is not the vendor for trying things out.
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