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My company was blackmailed

41,172 2,080 September 25, 2024 at 06:20 AM
We did some water damage repairs and felt we had completed the project satisfactorily, until the customer left a poor review on Google and notified the Better Business Bureau. I kind of blew them off on Google because who cares about Google reviews? We re-did some of the work and the customer still had issues. The customer said they would alter their Google review if we issued a partial refund. That seemed unethical, but I decided to refund them in full. I only did this because the customer is hot drool

They modified the review to 5 stars. All these refunds I've had to issue just to get good reviews is getting expensive.
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emelvee
North Carolina Joined Aug 2005 Baldilocks
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Joined Sep 2005
serving cakes
> bubble2 7,226 Posts
1,711 Reputation
procope
09-25-2024 at 07:19 AM.
09-25-2024 at 07:19 AM.
Huh! I do it every time I order something from small businesses. I got rich out of all the refunds these suckers gave me. Tongue
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Joined Aug 2005
Baldilocks
> bubble2 41,172 Posts
2,080 Reputation
Original Poster
emelvee
09-25-2024 at 10:01 AM.
09-25-2024 at 10:01 AM.
I kind of wish they had just chose the "Arson" option. At least there is insurance for that.
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
2,449 Reputation
LC2
09-25-2024 at 04:39 PM.
09-25-2024 at 04:39 PM.
Quote from emelvee :
We did some water damage repairs and felt we had completed the project satisfactorily, until the customer left a poor review on Google and notified the Better Business Bureau. I kind of blew them off on Google because who cares about Google reviews? We re-did some of the work and the customer still had issues. The customer said they would alter their Google review if we issued a partial refund. That seemed unethical, but I decided to refund them in full. I only did this because the customer is hot drool

They modified the review to 5 stars. All these refunds I've had to issue just to get good reviews is getting expensive.
Moral: Do the job right the first time.
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,381 Posts
6,517 Reputation
SnakePlisken
09-27-2024 at 02:08 PM.
09-27-2024 at 02:08 PM.
Black Mail? Say WHAT??????
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
2,449 Reputation
LC2
09-27-2024 at 09:54 PM.
09-27-2024 at 09:54 PM.
Quote from SnakePlisken :
Black Mail? Say WHAT??????
What.
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Joined Aug 2005
Baldilocks
> bubble2 41,172 Posts
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Original Poster
emelvee
09-30-2024 at 04:50 PM.
09-30-2024 at 04:50 PM.
Quote from SnakePlisken :
Black Mail? Say WHAT??????

"What Can Brown Do For You?"
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Joined Dec 2005
My # is bigger than yours
> bubble2 37,381 Posts
6,517 Reputation
SnakePlisken
10-01-2024 at 03:09 AM.
10-01-2024 at 03:09 AM.
Quote from emelvee :
"What Can Brown Do For You?"
speak mexican?
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Joined Nov 2006
L10: Grand Master
> bubble2 8,339 Posts
2,449 Reputation
LC2
10-02-2024 at 01:04 AM.
10-02-2024 at 01:04 AM.
Quote from SnakePlisken :
speak mexican?
That's racist.

All my love,

Karen
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