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expired Posted by ffly45 • Nov 22, 2019
expired Posted by ffly45 • Nov 22, 2019

Costco Warehouse: Purchase iPhone 11 or XR (TMO) + Trade-In + New Line & Get

via One Time Bill Credit/Prepaid Card

Up to $700 Back

Costco Wholesale
5,528 Comments 1,121,266 Views
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Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $700 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11 or XR w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices
  • Up to $700 (depending on condition):
    • Apple iPhone XS/XS Max/XR or X
    • Apple iPhone 8/8 Plus
    • Apple iPhone 7/7 Plus
  • Up to $500 (depending on condition):
    • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by SaltyOne | Staff
Offer valid through November 27, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications.

Original Post

Written by ffly45
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Membership Wireless via Costco Warehouse [Warehouse Locator] is offering Up to $700 Back via Rebate (One Time Bill Credit + Virtual Prepaid Card) when you purchase an Apple iPhone 11 or XR w/ New Line Activation for T-Mobile + Qualifying Apple iPhone Trade-In (listed below) valid at participating Costco Warehouse Wireless Center locations. Thanks ffly45

Note, offer valid only at Costco Warehouse. Device/carrier selection may vary by locations.

Qualifying/Eligible Trade-In Devices
  • Up to $700 (depending on condition):
    • Apple iPhone XS/XS Max/XR or X
    • Apple iPhone 8/8 Plus
    • Apple iPhone 7/7 Plus
  • Up to $500 (depending on condition):
    • Apple iPhone 6s/6s Plus
Also, get 1-Year Apple TV+ for Free w/ your new iPhone purchase [Info]

Editor's Notes

Written by SaltyOne | Staff
Offer valid through November 27, 2019 or while promotion last. Qualified activation at Wireless Center + New Line of service and qualifying trade-in phone is required at time of redemption. Allow 6-8 weeks for rebate processing; max 4/account. Please refer to the forum thread for all internal discussion/advice on offer. Ask a Wireless Sales Expect for complete offer details/qualifications.

Original Post

Written by ffly45

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Top Comments

Jeez...

-Simple Choice is NOT eligible. No, your account isn't special. It won't work. You have to change plans

-If you don't walk out of the store w/ the new Iphone in your hand, you will get bill credits. Which means you are stuck for 2 years and the extra you're paying for the line lessens this deal.

-Deal is $500 rebate for 6s phones, $700 for iPhone 7 and beyond. If you have an iPhone 6 or lower, you're getting no rebate. End of story. There are no loopholes or "what ifs".

-Phone screen can't be cracked. Not a "what about a little crack in the corner" comment. It will be rejected. Same goes for "what about a home button not working." Try it, but don't be surprised when it gets rejected. It's your $700 gamble. Stop asking if it will work.

-If your screen is cracked, get it fixed by a 3rd party place before sending in. It's typically less than $100

-Phone can be unlocked after 40 days w/ a request to Tmobile, and then used with any wireless service.

-Can't cancel line until you get your rebate; then go ahead and cancel or port out. Rebate takes 2-3 months to get

-Phone supports dual sim, so put your current ph# on the Esim (just go to a Tmobile store and ask) and the sim card with your new # in the phone. Yes, you can now have 2 numbers on new iPhones. Then you don't risk the phone # not being active while waiting for the rebate.

-If you want a cheap iPhone 7, look on the internet. Don't be lazy. Otherwise try a boost mobile store and read the "instore promo" offers on their website. Some are shady, so ask everything they're charging you for.

-Lastly, don't trust the Costco wireless reps. Hundreds of people here have done this and similar deals. They know better than any rep you will meet, as they've all done these deals.
Please make sure that you buy the phone outright, meaning limited colors and storage options.

My local store didn't have the iPhone 11 in stock and I was told I'd still get the GC rebate. After reading all the paperwork, when I got home, this isn't the case. Had to go back to cancel the line and wait for the phone shipment to arrive to go back and return that (which you have to mail yourself with the label provided). 2 weeks later, EIP is still on my account.
You are talking CRAP.....stop telling untruths.

This is ABSOLUTELY wrong

ANY listed phone, ANY carrier.....as long as its in good condition and not icloud locked

5,527 Comments

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Nov 26, 2019
24 Posts
Joined Aug 2016
Nov 26, 2019
Gowtamipatnana
Nov 26, 2019
24 Posts
Quote from chaoss :
you don't have to ask them unnecessary questions.
Just hand them your iPhone once they ask to see your trade in device.

I hope you didn't ask "so when can I cancel"
Ha ha no..Took the phone last year also but traded in unlocked one
Nov 26, 2019
33 Posts
Joined Sep 2011
Nov 26, 2019
muru555
Nov 26, 2019
33 Posts
Quote from rj123456 :
I had a great salesman today but man! the process took 3! hours. First I waited for about 40 minutes to get to talk to the guy. Then he started with the credit check and it hit a snag for some reason, so we had to call in and verify some security questions ("have you ever lived at a) b) c) etc.") and then the credit check went through.

Now for some reason the Membership Wireless system would not let the sale proceed (it wasn't clear to me why) because the credit check was not showing up in their system, even though T-mobile had approved it. Then there was some more back and forth and finally the sale was approved.

Next I had to stand in the long line of turkey shoppers to actually buy the phone at one of the check stands. Then I had to pick up the phone from the Costco store room. Then wait for a "runner" as Costco will not let shoppers walk the phone back to the Wireless kiosk.

Finally it took almost another hour before the sale was completed. Again this involved 2 calls to T-mobile where the kiosk guy wanted Tmobile to create an account with a dummy IMEI so he could add it and the T-mobile guys refused. According to the kiosk guy the were 'trying to steal the sale' (something about how the sales reps get commissioned).

Eventually he gave up (and I think he let the T-mobile guys steal his commission). Then I had to sign in a zillion places, as if I was buying a car. He then printed out the RMA label for returning the trade in and gave me a nice plastic bag to carry all the paperwork and the phone.

The kiosk rep was a pro though and new all about the promo. My iphone 7 priced out at a low $68 and he said that was good, as that would be rebated as T-mobile credits whereas the remainder would get paid out as a rebate MC. He also did not waste any time on trying to upsell accessories and protection plans.
Why is credit check required when buying the phone outright ? We are paying full price of phone before leaving costco with the phone.
Nov 26, 2019
786 Posts
Joined Mar 2010
Nov 26, 2019
harrychang
Nov 26, 2019
786 Posts
Quote from Gowtamipatnana :
Yes..then he asked me to check with tmobile whether they can process your rebate or not
dont listen to the reps. people have traded in sim locked phones in the previous promos without issues.
Nov 26, 2019
24 Posts
Joined Aug 2016
Nov 26, 2019
Gowtamipatnana
Nov 26, 2019
24 Posts
Quote from harrychang :
dont listen to the reps. people have traded in sim locked phones in the previous promos without issues.
Thank you
Nov 26, 2019
1,283 Posts
Joined May 2008
Nov 26, 2019
harbin
Nov 26, 2019
1,283 Posts
Quote from manas101 :
IMEI issue update, i was talking to Tmobile support and he mentioned that right now they have been told to ask us to wait for 7 days before they give us next direction. When I asked if there is an alternate way to submit the rebate he said yes there is but that can be done only after 30 days. When I said i have only 14 days to return the phone to costco he said plz keep trying to submit and we will give you timeline by next week the new timeline when this will be fixed, if not fixed already. That means they dont know if the issue will be fixed this week. Being from IT i dont think any client facing prod issue takes so much time to fix and there is no alternative backend process to get submission done. My 14 days expires on next Sat, not sending my old phone and going back to Costco next Friday to return if this issue is not fixed by then.
Thanks for the update.

Do you know if I can still return if I activated the new phone and used minutes and data?
Nov 26, 2019
20 Posts
Joined Sep 2018
Nov 26, 2019
envy23
Nov 26, 2019
20 Posts
Quote from braveheart2012 :
it seems like Simple choice plan is not eligible. Nobody is responding..
No... pls read wiki
Nov 26, 2019
18 Posts
Joined Nov 2013
Nov 26, 2019
javierj1455
Nov 26, 2019
18 Posts
I purchased 4 new iPhone 11s. Can I send all 4 trade-ins in the same package? The rep said to send each one separately but questioning if it's true...

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Nov 26, 2019
47 Posts
Joined Nov 2017
Nov 26, 2019
manas101
Nov 26, 2019
47 Posts
Quote from harbin :
Thanks for the update.

Do you know if I can still return if I activated the new phone and used minutes and data?
Spoke with Wireless Advocate online support, they said you have 90 days to return the phone but TMobile can charge you for the plan even if you return with in 14 days
Nov 26, 2019
18,033 Posts
Joined Sep 2003
Nov 26, 2019
chaoss
Nov 26, 2019
18,033 Posts
Quote from javierj1455 :
I purchased 4 new iPhone 11s. Can I send all 4 trade-ins in the same package? The rep said to send each one separately but questioning if it's true...
why not just send them in their own package?
You have to include a piece of paper with the bar code and rma number.
You can get an angry Assurant worker who would have to figure which paper is for what phone

Also, these are first class mail, if you ship them together, it will be over 1 pound. So you might get charged at the post office or even get the package sent back to you for insufficient funds.

I don't know, all up to you.
Pro
Nov 26, 2019
224 Posts
Joined Oct 2011
Nov 26, 2019
sevengroove
Pro
Nov 26, 2019
224 Posts
Finally got my iPhone 11 Pro 256GB. The rep was pretty knowledgeable but she messed up the order of a bunch of things. After I paid for the phone and got it back at the kiosk, I let her do her thing. I stood there twiddling my thumbs for a bit, then asked her when we were supposed to do the trade-in. And she went "oh right, the trade-in", and started processing that. It was my friend's iPhone 7, but turns out it still had the iCloud lock - no problem, I thought, I'll just call her and get her to remove the device from her account. Look down at my Pixel 2 to call but there's no network. That's because the rep added the new iPhone 11 Pro to my number instead of the new line ("oh right, the add-a-line promo"). Smh. To complicate matters further, she wasn't able to add a line to the account because her system wasn't letting her, so she had to call T-mo to do it.

Anyway, she was able finally get it sorted and I walked out the door with my new phone a good 2.5 hours later. My advice:
  • Call the store ahead of time (ideally right before you set out) to make sure they have the exact phone you want in stock.
  • Try to go first thing in the morning or during off-peak times to avoid waiting (I had to wait 40 mins just to be seen).
  • Triple-check that your trade-in phone is clear of all locks.
  • Triple-check that the T-mo account holder is present (in my case it was my wife, who wasn't present, but our rep was cool about it because I'm added as an authorized user).
  • The reps are super busy, and there are time gaps in the process e.g. when you go and purchase the phone in the checkout line. It doesn't hurt to remind them what exactly you're signing up for when you're back at the kiosk.
YMMV on the following things my rep told me without prompting:
  • Can use another line's SIM on the newly activated phone as long as it's a number on the same account.
  • Only need to keep the new line active for 90 days, after which we can cancel (again, I didn't ask, she offered this info!).
Good luck. And thanks, OP!
Nov 26, 2019
374 Posts
Joined Feb 2008
Nov 26, 2019
PorcupinePoke
Nov 26, 2019
374 Posts
Quote from shajid88 :
My OKC store does not have TMO So I called to Tulsa store to check what inventory they have. Surprisingly the rep kept telling me they are aware of promotional scam and not approving 90% of the customer. I told him I was never with TMO and I will start new connection but he kept telling me that they have certain checklist and 90% of the people are getting rejected today. So it would not be wise for me to drive there. I asked what are the checklist and he denied to disclose that. Even he said, "you are doing this because you want a unlock iphone after 3 months right." I replied yes if you do so why not. He said that is a promotional fraud. Anybody else face this? Any suggestion?
So I'm in OKC too and I called the Tulsa store last night and got something similar from them. I asked if they might extend the deal longer and they said they might end it early because of "fraud". LOL!!!! Fraud? There is nothing illegal about canceling your service dude. What BS.

Anyway, I'm allready going to be up in Tulsa on Sunday for thanksgiving. Hopefully it will still be going on then and I can go make this happen in store. Not going to call again though.
Nov 26, 2019
36 Posts
Joined Aug 2019
Nov 26, 2019
dfinn21
Nov 26, 2019
36 Posts
Can i port a new number to the line within 90 days? or does the number need to stay the same over the 90 days?

Want to give it to my daughter on Christmas and then port her number over to it.
Nov 26, 2019
5 Posts
Joined Mar 2017
Nov 26, 2019
soo.yeon.chung
Nov 26, 2019
5 Posts
Quote from chaoss :
why not just send them in their own package?
You have to include a piece of paper with the bar code and rma number.
You can get an angry Assurant worker who would have to figure which paper is for what phone

Also, these are first class mail, if you ship them together, it will be over 1 pound. So you might get charged at the post office or even get the package sent back to you for insufficient funds.

I don't know, all up to you.
thanks for your comment! Sounds like it's better to separate them.
Nov 26, 2019
6,181 Posts
Joined Mar 2015
Nov 26, 2019
svsfan
Nov 26, 2019
6,181 Posts
Quote from KevinK2163 :
Anyone had luck finding a pro max 256 in the LA area ?
Try Northridge. It's always been in stock when I'm there last time Sunday morning.

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Nov 26, 2019
18,033 Posts
Joined Sep 2003
Nov 26, 2019
chaoss
Nov 26, 2019
18,033 Posts
Quote from poke4christ :
So I'm in OKC too and I called the Tulsa store last night and got something similar from them. I asked if they might extend the deal longer and they said they might end it early because of "fraud". LOL!!!! Fraud? There is nothing illegal about canceling your service dude. What BS.

Anyway, I'm allready going to be up in Tulsa on Sunday for thanksgiving. Hopefully it will still be going on then and I can go make this happen in store. Not going to call again though.
I'm about to call okc just to hear their reactions 😂😂

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