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Jman100 968K Views
Dec 19, 2020 7:55 PM

Select T-Mobile Accounts w/ Qualifying 2+ Line Plans: Get A New Line

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Deal Details
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100

Community Voting

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4.2K Comments

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Dec 31, 2020 2:54 PM
118 Comments
Joined Jun 2006
TSYMADec 31, 2020 2:54 PM
118 Comments
Quote from gotojanoo View quoted comment :
How do to contact Executive care?
I once needed to escalate to a supervisor during normal business hours due to my free lines were not free and no matter how many times they said it will show on the next business cycle it did not. For 6 months they needed to manually add the credit. I was fed up and asked to speak to a supervisor and they were helpful and fixed it on the spot. He further stated if there is anything else he can do to make it right and I mentioned about the 20% insider that others were able to receive but I missed out and he responded with "give me moment let me see what i can do".

20 or 30 seconds later he replied "done".

I questioned, "wait, are you joking?"

His response was "We at executive care have a few more tools than other reps".

The trick is not to ask for it (any perk) right away - but during the closing and your showing of appreciation of a rep taking care of something and going the extra mile and when they ask if there is anything else they can do while you have them on the line you kindly ask, "You have been helpful and I appreciate you for what you have done so far but if there is any way you can also look into ..............fill in the blank". Always let them feel that there are those that appreciate their support as most of the time a rep is being scolded or when escalated they are being yelled at and responding to frustrated callers.

I have had better chances receiving more perks following the above than asking for it right away. And if they cant do it - in some cases, they credited me several months worth of the perk which I accepted and then tried again later.

PS the initials are symbolic BoyGirlBoyGirlBoy. Always tell my boys that the girls are the roses of the family and to keep looking out for them. Sorry didnt mean to confuse anyone earlier.
Last edited by TSYMA December 31, 2020 at 07:05 AM.
Dec 31, 2020 2:57 PM
2.6K Comments
Joined Oct 2006
sussigDec 31, 2020 2:57 PM
2.6K Comments
Quote from GreenCreature437 View quoted comment :
What did you ask for to get a hookup code?
I lost friend and family promo after I changed my plan. I told rep if I can't get that promo back then I would settle for hook up. He got his super to add it and I was thrilled. I never thought about asking for hookup until someone mentioned they had luck with oversea rep
Dec 31, 2020 3:10 PM
118 Comments
Joined Jun 2006
TSYMADec 31, 2020 3:10 PM
118 Comments
Quote from taleefoonka View quoted comment :
I have 12 Lines on Magenta plus plan.
I have Five free lines and 7 Paid lines.

All these discounts fall under AccountDiscounts except one line which falls under GroupedAadiscounts:
$40.00 AutoPay Discount
$72.00 New TMO Insider Voice 20%
$40.00 2020 3rd Line On Us 2
$40.00 2020 Essentials Line On Us 3
$40.00 2020 Line On Us 2
$40.00 2020 Line on Us 3
$40.00 2020 3rd Line On Us 3 (Additional Lines) (Under Groupedaadiscounts
$16.00 New TMO Insider Voice 20% (Additional Lines)
May I ask how much is your monthly Bill? That 72 and 16 off is a large discount.
Dec 31, 2020 3:18 PM
1.8K Comments
Joined Dec 2005
alphawaveDec 31, 2020 3:18 PM
1.8K Comments
Quote from needgeech View quoted comment :
I call you on your BS. Why would he have knowledge of these deals a day before common knowledge, over and over again. . .and run the Discord continually with hookup codes as they became available when that promo was still valid???

In any case, he provides much. . .you nothing in comparison. . .
No need for snark. Hit him up on Discord yourself and ask.
Dec 31, 2020 3:29 PM
865 Comments
Joined Feb 2008
steelers1Dec 31, 2020 3:29 PM
865 Comments
Anyone know if I add a free line and select bring my own device can I change my mind and still buy a new device with one of the phone promos with new line that stack with the free line if I do it in the next week or so? Also how long after ordering the free line online does the promo show up on your account so you know they applied the free line promo?
Dec 31, 2020 3:45 PM
4.5K Comments
Joined Dec 2008
GulllyBoYDec 31, 2020 3:45 PM
4.5K Comments
Quote from sussig View quoted comment :
another success story here with oversea rep on tmobile app. just got hookup added to my tmobile one plan !!!
When did u chat at US time. How do u knoe know they are oversea rep?
Last edited by gotojanoo December 31, 2020 at 07:54 AM.
Dec 31, 2020 3:57 PM
418 Comments
Joined Aug 2006
Tammy82Dec 31, 2020 3:57 PM
418 Comments
Quote from sussig View quoted comment :
I lost friend and family promo after I changed my plan. I told rep if I can't get that promo back then I would settle for hook up. He got his super to add it and I was thrilled. I never thought about asking for hookup until someone mentioned they had luck with oversea rep
Oh wow, I'm so happy for you. Hope to get hookup added as well, but I don't have any good reasons to ask. Frown

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Dec 31, 2020 4:31 PM
2.6K Comments
Joined Oct 2006
sussigDec 31, 2020 4:31 PM
2.6K Comments
Quote from gotojanoo View quoted comment :
When did u chat at US time. How do u knoe know they are oversea rep?
10pm PST. although tmobile may go by EST. if you reach out anytime after 9pm EST, calls/text should be routed to oversea center or you can wait till 10pm EST to be sure. their name dont sound like traditional American names. so i figured their oversea rep, lol
Quote from Tammy82 View quoted comment :
Oh wow, I'm so happy for you. Hope to get hookup added as well, but I don't have any good reasons to ask.
you can say life is tough with covid and your having hard time paying the bills and see if they can help you reduce your bill by giving you hookup. its last day of the yr, they may just give it to you in the spirit of holiday, lol. dont hurt to try
Dec 31, 2020 4:55 PM
118 Comments
Joined Jun 2006
TSYMADec 31, 2020 4:55 PM
118 Comments
Quote from steelers1 View quoted comment :
Anyone know if I add a free line and select bring my own device can I change my mind and still buy a new device with one of the phone promos with new line that stack with the free line if I do it in the next week or so? Also how long after ordering the free line online does the promo show up on your account so you know they applied the free line promo?
Yes - as long as its with in the promotion date. Meaning, you added line 12/24/2020 and discounted phone till 12/31/2020 and you call 12/31/2020 to add it - youre good to go. However, will not happen if you decide on or after 1/1/2021
Pro
Dec 31, 2020 4:59 PM
1.5K Comments
Joined Jun 2004
wgdz
Pro
Dec 31, 2020 4:59 PM
1.5K Comments
Quote from taleefoonka View quoted comment :
I have 12 Lines on Magenta plus plan.
I have Five free lines and 7 Paid lines.

All these discounts fall under AccountDiscounts except one line which falls under GroupedAadiscounts:
$40.00 AutoPay Discount
$72.00 New TMO Insider Voice 20%
$40.00 2020 3rd Line On Us 2
$40.00 2020 Essentials Line On Us 3
$40.00 2020 Line On Us 2
$40.00 2020 Line on Us 3
$40.00 2020 3rd Line On Us 3 (Additional Lines) (Under Groupedaadiscounts
$16.00 New TMO Insider Voice 20% (Additional Lines)
Could you explain how you get the essential and groupedaadiscount?
Last edited by wgdz December 31, 2020 at 09:11 AM.
Dec 31, 2020 5:54 PM
401 Comments
Joined Oct 2014
gsv7Dec 31, 2020 5:54 PM
401 Comments
Tried adding line through live chat, they were charging sim card $10 and $20 service fee. I thought it would be free service fee through the chat, apparently not.
Dec 31, 2020 6:12 PM
458 Comments
Joined Jan 2007
Sofa.KingDec 31, 2020 6:12 PM
458 Comments
Quote from gsv7 View quoted comment :
Tried adding line through live chat, they were charging sim card $10 and $20 service fee. I thought it would be free service fee through the chat, apparently not.
It is free of the support fee when you add the line online. Sim fee would be charged. However, you should see if the Rep is willing to waive it for you.

Chat, phone and in person have the potential to charge the $20 support fee but they can waive that too.
Dec 31, 2020 6:15 PM
401 Comments
Joined Oct 2014
gsv7Dec 31, 2020 6:15 PM
401 Comments
Quote from An0nym0us8 View quoted comment :
It is free of the support fee when you add the line online. Sim fee would be charged. However, you should see if the Rep is willing to waive it for you.

Chat, phone and in person have the potential to charge the $20 support fee but they can waive that too.
Yeah he was unwillingly to waive it. Told me to add the line through the app to have free service fee plus $10 sim card. Is there anyway to confirm free 4th line once added? He told me credit would be applied after 1-2 billing cycles.
Dec 31, 2020 6:18 PM
5.9K Comments
Joined Mar 2004
supernomanDec 31, 2020 6:18 PM
5.9K Comments
Quote from gsv7 View quoted comment :
Yeah he was unwillingly to waive it. Told me to add the line through the app to have free service fee plus $10 sim card. Is there anyway to confirm free 4th line once added? He told me credit would be applied after 1-2 billing cycles.
I added my line at Costco to avoid sim and assistance fees.

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Dec 31, 2020 6:27 PM
401 Comments
Joined Oct 2014
gsv7Dec 31, 2020 6:27 PM
401 Comments
Quote from Blitz64 View quoted comment :
I would add online myself at t-mobile.com
It is up to you. chat, calling, online are all the same. There is no special promo code to add.
The promo gets automatically added to your line if you qualify.
Did you get any confirmation once you added the line that free line promo worked? When i tried adding on the app it says $10 for sim and $20 monthly for the line

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