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Jman100 967K Views
Dec 19, 2020 7:55 PM

Select T-Mobile Accounts w/ Qualifying 2+ Line Plans: Get A New Line

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Deal Details
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100

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4.2K Comments

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Jan 4, 2021 6:16 PM
2.7K Comments
Joined Jan 2009
fithosJan 4, 2021 6:16 PM
2.7K Comments
Quote from KingUltra View quoted comment :
Wish you luck. Your Plan $ should be $41 or $51 if I'm guessing correctly.
My bill came. Bill is $30 higher as LOU4 was not apply this billing cycle.
So $67
Kickback is also NOT APPLY

However I will gladly take this lower bill vs Kickback.
Last edited by fithos January 4, 2021 at 12:15 PM.
Jan 4, 2021 6:21 PM
8.1K Comments
Joined Oct 2005
HurricaneAlleyJan 4, 2021 6:21 PM
8.1K Comments
Quote from bbergin76 View quoted comment :
I've got a paid line added in 2019 and now two free lines added in 2020 and all of them carry Kickback. My two original lines on my plan have had Kickback on them though from when they first offered Kickback on T-Mobile One plans.
Quote from mvror93 View quoted comment :
I have been seeing people add kickbacks to free lines. So just wondering how they are going about doing that.
Just keep tabs on the bill, although it may state kb added or even shows discount received it doesn't necessarily show up. Only way to figure it out is deliberately going over 2gb on the free line that supposedly has kb, do let us know.
Jan 4, 2021 6:22 PM
810 Comments
Joined Jul 2008
rampenJan 4, 2021 6:22 PM
810 Comments
Quote from rgtorque View quoted comment :
just called and was able to secure this deal by saying i had covid and was not able to get it during the promo... of course ymmv
Let us know when the bill generates...what it shows as
Jan 4, 2021 6:30 PM
970 Comments
Joined Nov 2015
stevenSDerJan 4, 2021 6:30 PM
970 Comments
Quote from angel5000 View quoted comment :
what plan are you on? my father has magenta. t-mobile moved his plan to 9-12 lines to add the dec free line and his 2020 3rd line on us fell off. the lou3 and lou4 are still present. they are trying to add back the 3rd line on us free line and told him the process takes 1-2 billing cycle. he is supposed to have 6 paid lines and 3 free lines.
I was on Magenta 1-8 lines and the rep migrated it to Magenta 9-12 lines. Some reps also tried to add LOU2 and 3LOU3 back, but system will remove them later. If it doesn't show up in your account details, I don't think it will be back after 1-2 billing cycles.
Jan 4, 2021 7:01 PM
24 Comments
Joined Dec 2014
CatchPhraseJan 4, 2021 7:01 PM
24 Comments
Quote from shortiex91 View quoted comment :
Did your free line stay or not?
Free line stayed. Just received bill.
Jan 4, 2021 7:41 PM
4.7K Comments
Joined Dec 2010
needgeechJan 4, 2021 7:41 PM
4.7K Comments
Quote from stevenSDer View quoted comment :
Be careful when you migrate to 9-12 lines plan. A rep did migrate my 1-8 lines Magenta to 9-12 lines and I lost all of my free lines (2020 Line On Us 2 and 2020 3rd Line On Us 3). Some reps tried to add them back, but system will remove them soon. The executive rep did some research and said my account is not eligible for them (but both free line promos worked well before they migrated my plan) and they cannot add them back. The worse thing is executive rep put notes in my account and it said my account is only eligible for one free line. I may not be able to get more free lines later. YMMV.
Thanks for the warning. I had seen this mentioned when moving to different grandfathered plans, but not from Magenta 8 to 9-12. If this is the case I'll just wait for a possible FLOU and then call it quits at 8 lines. Wouldn't want to lose 5 free ones.
Pro
Jan 4, 2021 9:10 PM
513 Comments
Joined Jun 2004
yoojob23
Pro
Jan 4, 2021 9:10 PM
513 Comments
I added a new line and ordered the sim on 12/31. They just assigned me a new number on 1/3 but my plan is showing it went up by $20 and there's no mention of the LOU credit for either LOU3 or LOU4.

Is anyone else running into this same issue?

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Jan 4, 2021 9:17 PM
213 Comments
Joined Oct 2011
scjhbgJan 4, 2021 9:17 PM
213 Comments
Quote from angel5000 View quoted comment :
what plan are you on? my father has magenta. t-mobile moved his plan to 9-12 lines to add the dec free line and his 2020 3rd line on us fell off. the lou3 and lou4 are still present. they are trying to add back the 3rd line on us free line and told him the process takes 1-2 billing cycle. he is supposed to have 6 paid lines and 3 free lines.
Any promo that didn't show up after 24 hours likely will never come. Normally you can see it within 10 minutes. Rep always say 1-2 billing cycles just so that we don't complain again and forget. I would call/chat and explain the problem again. Don't bring up what the last reps told you or even the previous 2-3 calls. Since those calls didn't fix it, consider you never made those calls. It only adds more to the confusion.
Jan 4, 2021 9:28 PM
7.5K Comments
Joined Jul 2007
lou2004Jan 4, 2021 9:28 PM
7.5K Comments
Quote from needgeech View quoted comment :
Thanks for the warning. I had seen this mentioned when moving to different grandfathered plans, but not from Magenta 8 to 9-12. If this is the case I'll just wait for a possible FLOU and then call it quits at 8 lines. Wouldn't want to lose 5 free ones.
I'm sure there are many sd'ers have more than 8 lines on Magenta plan. can you guys confirm your free lines intact after adding 9th line? I have 7 lines now. planning to add 2 more.
Jan 4, 2021 10:13 PM
79 Comments
Joined Oct 2007
MeMyBobaJan 4, 2021 10:13 PM
79 Comments
Quote from Tammy82 View quoted comment :
I thought so too, but a few people in here mentioned they were able to have it added although they never had it before, so I want to try. No luck for me.
I've tried 2x. Had a different issue and then they asked me if they could do anything else. brought up the One Plus. Last time, they said of course and then 5 minutes later said it was a retired promo and I could add it for $10 .

I will keep trying a couple times more. Then I will try to get the $5 promo. Maybe have better luck.

Do these agents keep notes and history of these conversations because I'm wondering if they look in my history I keep asking the same thing.
Jan 4, 2021 10:41 PM
5.9K Comments
Joined Mar 2004
supernomanJan 4, 2021 10:41 PM
5.9K Comments
My two recent line additions show up as 2020 Line on Us 3. I didn't know I could get LOU3 twice. I would have gotten another free line if LOU4 could have also been added.
Jan 4, 2021 11:15 PM
4.7K Comments
Joined Dec 2010
needgeechJan 4, 2021 11:15 PM
4.7K Comments
Quote from supernoman View quoted comment :
My two recent line additions show up as 2020 Line on Us 3. I didn't know I could get LOU3 twice. I would have gotten another free line if LOU4 could have also been added.
Most everyone that got in on both the FLOU in November, and December, have seen 2X the discount for FLOU3 on their accounts but no mention of FLOU4. Many people reported their accounts started showing FLOU3 and FLOU4 on their accounts about a day ago. Mine switched to the correct notation yesterday.

You can try upgrading your plan i.e. Magenta to Magenta Plus, or increase data if on older plan, and then under discounts FLOU4 should show up on that screen. You don't actually have to upgrade, just shop the upgrade. Mentioned last week here on this thread. Or give it a few days and it should show up correctly. I got the line on Dec 24th, and it didn't reflect correctly until yesterday. . .
Last edited by needgeech January 4, 2021 at 03:19 PM.
1
Jan 4, 2021 11:19 PM
5.9K Comments
Joined Mar 2004
supernomanJan 4, 2021 11:19 PM
5.9K Comments
Quote from needgeech View quoted comment :
Most everyone that got in on both the FLOU in November, and December, have seen 2X the discount for FLOU3 on their accounts but no mention of FLOU4. Many people reported their accounts started showing FLOU3 and FLOU4 on their accounts about a day ago. Mine switched to the correct notation yesterday.
Interested. I checked before my post and it still had LOU3 2x but I made a lot of changes to my account in Nov/Dec so it may take some time for things to settle.
Jan 4, 2021 11:59 PM
614 Comments
Joined May 2007
TelemachusJan 4, 2021 11:59 PM
614 Comments
Quote from supernoman View quoted comment :
Interested. I checked before my post and it still had LOU3 2x but I made a lot of changes to my account in Nov/Dec so it may take some time for things to settle.
For me it changed to FLOU4 with my new billing cycle (which started yesterday). Maybe that was just a coincidence.

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Jan 5, 2021 12:33 AM
81 Comments
Joined Apr 2013
shortiex91Jan 5, 2021 12:33 AM
81 Comments
Quote from todd2 View quoted comment :
Free line stayed. Just received bill.
and you got iPhone 12 without trading in another device?

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