Original Post
Written by
Edited June 8, 2023
at 08:31 PM
by
roborock official store via eBay [ebay.com] has select
Roborock Robot Vacuum w/ Mop (Certified Refurbished) on sale listed below starting at
$215.99 with additional 20% Off promo code
DEALTWENTY in cart.
Shipping is free.
Available (Prices w/ coupon):
Certified Refurbished Products [
Details [ebay.com]]
- Certified by manufacturer
Professionally inspected, cleaned and refurbished by the manufacturer or a manufacturer-approved vendor
Certified Refurbished products function and look like-new
Items has a 2-year warranty serviced by Allstate
Get 30-day free returns w/ eBay Refurbished products
164 Comments
Your comment cannot be blank.
Featured Comments
Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.
Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.
Sign up for a Slickdeals account to remove this ad.
Scratches, dents, dirt, hair, farking covered in mold.
They threw a new mop pad on this and called it a day. Outrageous.
Edit: Hooked it up to check runtime. 33 hours... Maybe because I ordered when stock was low they only had shitty units left.
Attachment 13745303
Attachment 13745306
Attachment 13745309
Keep us posted on the process if you can!
I got the other unit, definitely better so gonna charge it and give it a go. Still obviously used but at least more respectable this time for a refurb. Vacuum was pretty wet and the unit smells from water being in various places but it's fine.
Got connected to wifi but I had to move it super close to my router. It won't run a cleaning cycle because of error 9 - dustbin not installed (despite me installing it/reseating it multiple times). Could be a magnet missing from the filter? Or just a faulty bin? All according to some folks on forums. Disappointed and not sure if I should file a claim through the warranty for a new dustbin or just return and reroll.
Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.
Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.
Keep us posted on the process if you can!
Scratches, dents, dirt, hair, farking covered in mold.
They threw a new mop pad on this and called it a day. Outrageous.
Edit: Hooked it up to check runtime. 33 hours... Maybe because I ordered when stock was low they only had shitty units left.
Attachment 13745303
Attachment 13745306
Attachment 13745309
We reached out to Roborock about the condition of these units and they asked that anyone who received an unsatisfactory refurb please contact their customer service directly. 1-855-960-4321 or [email protected]
The best they offered me was a 50$ discount (to keep the current unit and ship me missing parts, or 20$ for inconvenience of having to ship my current unit back) after a week straight of negotiation and terrible response timing. Did you have a different experience?
Sign up for a Slickdeals account to remove this ad.
The best they offered me was a 50$ discount (to keep the current unit and ship me missing parts, or 20$ for inconvenience of having to ship my current unit back) after a week straight of negotiation and terrible response timing. Did you have a different experience?
I would try contacting them again since they have been notified of these quality concerns from users.
Got my refund and bought a Shark IQ at Sam's Club instead. It looks cheaper but it works well. The mopping isn't anything to write home about but I mostly just wanted a good vac and this one was cheaper brand new than the "refurb". The most noticeable difference was the app. The Shark app's onboarding was so much smoother and really tightly/cleverly designed. Roborock's had a couple typos and weird UI bugs that made the setup process annoying even before I realized it wasn't working.
Also want to add that the feedback I left on the product page over a week ago still isn't posted which I find to be pretty sketchy.
Pretty terrible customer service and doesn't seem to be a better escalation path besides a EU email and the Ebay application.
Looking to your update when you get your replacement.
Was shipped a replacement unit that came actually as advertised, it is like new this time, runs quieter, actually mops.
I tried to see what compensation could be offered and was back to the 20$ maximum, until... I left an honest and detailed poor review on their ebay page. I started getting quicker response times, and a revised offering of 50$ to remove the poor review. I countered at 100$ and they've agreed.
750$ for a new s7 maxv ultra not bad.
Was shipped a replacement unit that came actually as advertised, it is like new this time, runs quieter, actually mops.
I tried to see what compensation could be offered and was back to the 20$ maximum, until... I left an honest and detailed poor review on their ebay page. I started getting quicker response times, and a revised offering of 50$ to remove the poor review. I countered at 100$ and they've agreed.
750$ for a new s7 maxv ultra not bad.
Sign up for a Slickdeals account to remove this ad.
Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.
Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.