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expiredRatatoullie posted Jul 01, 2023 04:25 AM
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expiredRatatoullie posted Jul 01, 2023 04:25 AM

Samsung EDU/EPP: Q990C 11.1.4 ch. Wireless Dolby ATMOS Soundbar System (2023)

+ Free Shipping

$900

$1,900

52% off
Samsung
150 Comments 44,481 Views
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Deal Details
Samsung has for Samsung EDU/EPP Members: Samsung Q-series 11.1.4 ch. Wireless Dolby ATMOS Soundbar + Rear Speakers w/ Q-Symphony (HW-Q990C, 2023) on sale for $899.99. Shipping is free.

Thanks to community member Ratatoullie for finding this deal.

Note: Must be signed in to see sale price. Samsung discount programs are free to join. Eligibility and sale price may vary by account or discount program.

Includes:
  • Soundbar
  • Subwoofer
  • Read Speaker Kit (Pair)
  • HDMI Cable
  • Wall Mount Kit
  • Remote

Editor's Notes

Written by oceanlake

Original Post

Written by Ratatoullie
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Samsung has for Samsung EDU/EPP Members: Samsung Q-series 11.1.4 ch. Wireless Dolby ATMOS Soundbar + Rear Speakers w/ Q-Symphony (HW-Q990C, 2023) on sale for $899.99. Shipping is free.

Thanks to community member Ratatoullie for finding this deal.

Note: Must be signed in to see sale price. Samsung discount programs are free to join. Eligibility and sale price may vary by account or discount program.

Includes:
  • Soundbar
  • Subwoofer
  • Read Speaker Kit (Pair)
  • HDMI Cable
  • Wall Mount Kit
  • Remote

Editor's Notes

Written by oceanlake

Original Post

Written by Ratatoullie

Community Voting

Deal Score
+54
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Price Intelligence

Model: (NEW) Samsung HW-Q990C 11.1.4Ch Soundsystem w/Dolby Audio (2023) (Open Box)

Deal History 

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Top Comments

Pkrisp
46 Posts
42 Reputation
Chat with rep and get additional 10 percent off. I ordered for $809.
UniqueBorder265
11 Posts
10 Reputation
But what did you tell them
basquet_57
120 Posts
63 Reputation
I have the Q990B have the left rear speaker disconnect issue…
Consider this a warning, Samsung Customer support is as bad as it gets. I submitted around 5 tickets to them, they all got quietly deleted, when asked why, they said they needed more info… went through troubleshooting multiple times.
They kept promising they were going to ship a replacement unit in 10-20 days, and never did. I was never notified when they cancelled the tickets either.

This went on for months. Since the 1 year warranty was about to expire I filed a complaint with the details to the BBB, within a couple of days someone called from Samsung responding to the BBB complaint and this time - the 6th they did send the speakers.

What did I get in exchange for all the hours of troubleshooting, follow up, waiting on the phone for a supervisor that never came and got disconnected…

It's a nightmare. I'll never buy a Samsung product again. I had bought directly through Samsung.com

149 Comments

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Original Poster
Jul 01, 2023 09:02 AM
296 Posts
Joined May 2017
Ratatoullie
Original Poster
Jul 01, 2023 09:02 AM
296 Posts
Quote from annieloveyou :
i bought q900c around $500 three weeks ago. they only have 15 days for return, is there anyway i can exchange for this one
Chat and ask for return extension. They will help you with return label . Tell them you are in buying this premium model . Definitely they will help you with return label
Original Poster
Jul 01, 2023 09:06 AM
296 Posts
Joined May 2017
Ratatoullie
Original Poster
Jul 01, 2023 09:06 AM
296 Posts
Quote from swimsnoon :
Tried three different reps! Everyone declined to provide discount code Frown
Anyone trying for discount code don't tell them you got EPP. Just tell them you missed out the deal on Q910C and since you are buying this at full price ask them for 10% . Mostly it works..
Original Poster
Jul 01, 2023 09:07 AM
296 Posts
Joined May 2017
Ratatoullie
Original Poster
Jul 01, 2023 09:07 AM
296 Posts
Quote from UniqueBorder265 :
Same for me
Anyone trying for discount code don't tell them you got EPP. Just tell them you missed out the deal on Q910C and since you are buying this at full price ask them for 10% . Mostly it works..
1
Jul 01, 2023 09:12 AM
98 Posts
Joined Dec 2012
annieloveyouJul 01, 2023 09:12 AM
98 Posts
Quote from Ratatoullie :
Chat and ask for return extension. They will help you with return label . Tell them you are in buying this premium model . Definitely they will help you with return label
thank you. i already throw the box. do they require the original box to return?
Jul 01, 2023 09:35 AM
1,004 Posts
Joined Apr 2012
LaidbackLoungerJul 01, 2023 09:35 AM
1,004 Posts
Quote from Ratatoullie :
Anyone trying for discount code don't tell them you got EPP. Just tell them you missed out the deal on Q910C and since you are buying this at full price ask them for 10% . Mostly it works..
Didn't tell them I got EPP. They kept saying it's already discounted by $400!
Jul 01, 2023 09:39 AM
151 Posts
Joined May 2005
pop77Jul 01, 2023 09:39 AM
151 Posts
For those without edu email addresses any way to get discounted price?
Jul 01, 2023 12:35 PM
27 Posts
Joined Jul 2019
PatchesButtfaceJul 01, 2023 12:35 PM
27 Posts
Quote from pop77 :
For those without edu email addresses any way to get discounted price?

AAA worked on the q910c deal yesterday

- Just signed on to see....not getting the extra discount reported
Last edited by PatchesButtface July 1, 2023 at 06:43 AM.

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Jul 01, 2023 12:46 PM
72 Posts
Joined May 2020
TealApparel9002Jul 01, 2023 12:46 PM
72 Posts
Strange that AAA discount worked for the Q910C deal yesterday but not this Q990C Deal today... Probably wishful thinking, but hoping its a glitch/mistake (certainly wouldn't put that past Samsung) and AAA starts working at some point for this deal...
Jul 01, 2023 12:51 PM
27 Posts
Joined Jul 2019
PatchesButtfaceJul 01, 2023 12:51 PM
27 Posts
Quote from TealApparel9002 :
Strange that AAA discount worked for the Q910C deal yesterday but not this Q990C Deal today... Probably wishful thinking, but hoping its a glitch/mistake (certainly wouldn't put that past Samsung) and AAA starts working at some point for this deal...
That would be great! I would certainly cancel my 910c order to get this for 300 more.
Jul 01, 2023 01:35 PM
27 Posts
Joined Jun 2017
madushanjJul 01, 2023 01:35 PM
27 Posts
Quote from annieloveyou :
i bought q900c around $500 three weeks ago. they only have 15 days for return, is there anyway i can exchange for this one
Did the same . Added rears for 170 from bestby. Made it a 9.1.4. total cost 670.
Just missing side firing rear speakers . Not sure if side firing will make a huge difference to upgrade to $900 system.
Jul 01, 2023 01:39 PM
72 Posts
Joined May 2020
TealApparel9002Jul 01, 2023 01:39 PM
72 Posts
Quote from madushanj :
Did the same . Added rears for 170 from bestby. Made it a 9.1.4. total cost 670.
Just missing side firing rear speakers . Not sure if side firing will make a huge difference to upgrade to $900 system.
Which rear speakers did you buy?
Jul 01, 2023 01:55 PM
46 Posts
Joined May 2017
PkrispJul 01, 2023 01:55 PM
46 Posts
Quote from UniqueBorder265 :
But what did you tell them
Ask for loyalty discount. Btw, if you have already bought any items with discount the coupon ll not work. I ordered the soundbar at 1049 few days ago with coupon. The rep gave a new coupon code which did not work for this new order. He canceled my previous order and placed new order with coupon code. It allows to apply coupon for only one item purchase recently.
Jul 01, 2023 01:59 PM
10,654 Posts
Joined Jul 2006
BladeDJul 01, 2023 01:59 PM
10,654 Posts
Is this the one bundled with their 98" TV?
Jul 01, 2023 02:44 PM
37 Posts
Joined Dec 2013
UlmasUJul 01, 2023 02:44 PM
37 Posts
Anyone can suggest where I can get an EPP account? Or invite me to one? Greatly appreciated.

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Jul 01, 2023 02:45 PM
519 Posts
Joined Jul 2019
mjsevillaJul 01, 2023 02:45 PM
519 Posts
Quote from Pkrisp :
Ask for loyalty discount. Btw, if you have already bought any items with discount the coupon ll not work. I ordered the soundbar at 1049 few days ago with coupon. The rep gave a new coupon code which did not work for this new order. He canceled my previous order and placed new order with coupon code. It allows to apply coupon for only one item purchase recently.
I'm assuming a loyalty discount is only valid if you've previously purchased products from them?

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