expiredRatatoullie posted Jul 01, 2023 04:25 AM
Item 1 of 3
Item 1 of 3
expiredRatatoullie posted Jul 01, 2023 04:25 AM
Samsung EDU/EPP: Q990C 11.1.4 ch. Wireless Dolby ATMOS Soundbar System (2023)
+ Free Shipping$900
$1,900
52% offSamsung
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Consider this a warning, Samsung Customer support is as bad as it gets. I submitted around 5 tickets to them, they all got quietly deleted, when asked why, they said they needed more info… went through troubleshooting multiple times.
They kept promising they were going to ship a replacement unit in 10-20 days, and never did. I was never notified when they cancelled the tickets either.
This went on for months. Since the 1 year warranty was about to expire I filed a complaint with the details to the BBB, within a couple of days someone called from Samsung responding to the BBB complaint and this time - the 6th they did send the speakers.
What did I get in exchange for all the hours of troubleshooting, follow up, waiting on the phone for a supervisor that never came and got disconnected…
It's a nightmare. I'll never buy a Samsung product again. I had bought directly through Samsung.com
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A few more tips:
The chats are logged, so if you have a Samsung or EPP account already you'll need to chat with them logged out and/or incognito using a fake name, email, etc. When I asked for an additional discount they asked me if I qualify for any EPP and I said no. Don't say yes here or they won't offer the extra savings. You're just having them build a "dummy" cart to find what the one-time code is they provide, then once you have it, X out of all of that and go place your EPP order and apply the code.
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EDIT: Two reps have told me that the "system is down", with the most recent one saying there is a technical glitch preventing codes. She also asked me to check back in 60 minutes. Seems like it might actually be legit. I will probably try again in a bit.
Edit: I got the 10%
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