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Product Name: | Onkyo TX-RZ50 9.2-Channel 8K/4K Network AV Receiver, 250W Per Channel at 6 Ohms |
Product Description: | Advanced 9.2-Channel 8K/4K Network AV Receiver for high-definition audio and video playback Features state-of-the-art DIRAC Live Room Correction technology for optimized sound quality THX Certified for delivering high fidelity movie, music, and gaming experiences Supports uncompressed HDMI 8K/4K transfer at 40 Gbps, ideal for Next-Gen gaming consoles Offers versatile streaming options, compatible with Sonos, Chromecast, AirPlay 2, and DTS Play-Fi Sleek design with an aluminum drop-down panel for a luxurious look and feel |
Product SKU: | onktxrz50 |
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Last year, it stopped detecting network and no Bluetooth connectivity, and later all menu options stopped working.
I called tech support, they asked me to ship the receiver to nearest Onkyo service center which is 200 miles away. I paid about $50 to ship it. They said that parts need to be replaced which would come from Japan. It took them over 4 months to fix it.
Since then it's been ok, but such horrible customer service for a $1500 machine was not acceptable. I don't think I will get another Onkyo. The customer service was not helpful at all. My home theater was useless for good 4 months.
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Here is the extremely helpful video from a renowned AV Professional(AA) who worked directly with Dirac for key tips & tricks!
This is the video to follow to maximize your Dirac Live RC, it applies to ANY Dirac Live capable AVR!
https://m.youtube.com/watch?v=gjWZUZ1
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Last year, it stopped detecting network and no Bluetooth connectivity, and later all menu options stopped working.
I called tech support, they asked me to ship the receiver to nearest Onkyo service center which is 200 miles away. I paid about $50 to ship it. They said that parts need to be replaced which would come from Japan. It took them over 4 months to fix it.
Since then it's been ok, but such horrible customer service for a $1500 machine was not acceptable. I don't think I will get another Onkyo. The customer service was not helpful at all. My home theater was useless for good 4 months.
That means you might not get your receiver covered by Warranty !
That means you might not get your receiver covered by Warranty !
Update: they are authorized for yamaha AVRs. Denon does not let me check their zip code on my phone.