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expiredAkumaX posted Jul 10, 2025 07:05 AM
expiredAkumaX posted Jul 10, 2025 07:05 AM

Spectrum Internet Customers: Pre Order Samsung Galaxy Z Fold 7 + Mobile Plan Get Up to $1000 Back w/ Trade-in of eligible device

$1,000

$2,000

50% off
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For Spectrum Internet Users only. Basically same deal(s) as last time (see references below) Free upgrade to 512GB. $2000 phone with $1000 promotional trade-in credits with trade-in of eligible phone. If you haven't signed up last time, you can get 1 year free of Spectrum Mobile service. Phones unlock after 60 days (may need to call customer service to unlock). If you need bleeding edge and can wait 2 months for unlock go for it!

https://www.spectrum.com/mobile/p...e%20Shadow

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Community Notes
About the Poster
For Spectrum Internet Users only. Basically same deal(s) as last time (see references below) Free upgrade to 512GB. $2000 phone with $1000 promotional trade-in credits with trade-in of eligible phone. If you haven't signed up last time, you can get 1 year free of Spectrum Mobile service. Phones unlock after 60 days (may need to call customer service to unlock). If you need bleeding edge and can wait 2 months for unlock go for it!

https://www.spectrum.com/mobile/p...e%20Shadow

Previous Threads:

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Aug 26, 2025 12:55 PM
653 Posts
Joined Jun 2010
raffstyleAug 26, 2025 12:55 PM
653 Posts
Credit appeared on my account already (08/26/2025) but I have not requested to transfer back to my CC yet. (will try to call today)

Timeline
08/19 - Trade-in phone delivered UPS
08/24 - Trade-in accepted
08/26- Trade-in credits appeared on my account

(Purchased online due to spectrum wont let me do in-store trade-ins)
Original Poster
Pro
Aug 26, 2025 04:25 PM
13,147 Posts
Joined Feb 2008
AkumaX
Original Poster
Pro
Aug 26, 2025 04:25 PM
13,147 Posts
Quote from Filmster :
Quote from spacemanvt :
Quote from Filmster
:
They said they will reverse it if I reconnect so I will do that and port out. They did mention port out or cancel will cause the trade credit to be charged back but its worth a shot.
This sounds fishy.
You should not be able to unlock until 60 days after purchase.

Every time I have done this promo before it went like this:
Trade in Phone - receive credit a few days later
Transfer credit back to credit card
wait 60 days to unlock
cancel line after that

No issues at all. However, I have Spectrum internet so my account is still open.

Not sure what you are doing wrong or if the rules have changed.

There is nothing fishy about it. I did get them to unlock early through chat. I Did cancel the line because I was able to unlock the device and they charged me the 1,000 on the account. I also have spectrum internet. Here is a screenshot of the charge.
This is INSANE. They did a chargeback to your credit card for $1000??? I'm chalking it up to you cancelling within 60 days, but if they do this for all people cancelling between 60-365 days, then....
Aug 26, 2025 04:46 PM
295 Posts
Joined Aug 2013
BaymanflAug 26, 2025 04:46 PM
295 Posts
Quote from spacemanvt :
I'd be asking to escalate it by now
Finally they credited to my card yesterday, not sure calling them triggered it to post the credit. Also funny thing is, they split in to two transactions $960 and $40, total $1000.
Aug 26, 2025 05:43 PM
625 Posts
Joined Jun 2016
jabstep12Aug 26, 2025 05:43 PM
625 Posts
Quote from Baymanfl :
Finally they credited to my card yesterday, not sure calling them triggered it to post the credit. Also funny thing is, they split in to two transactions $960 and $40, total $1000.
How long did you have to wait after requesting the credit back to the card and it actually posting on the card?
Aug 26, 2025 06:44 PM
1,125 Posts
Joined Apr 2009
Tranman409Aug 26, 2025 06:44 PM
1,125 Posts
Quote from raffstyle :
Credit appeared on my account already (08/26/2025) but I have not requested to transfer back to my CC yet. (will try to call today)

Timeline
08/19 - Trade-in phone delivered UPS
08/24 - Trade-in accepted
08/26- Trade-in credits appeared on my account

(Purchased online due to spectrum wont let me do in-store trade-ins)
Did the credit appear under the Billing section of the site? Mine is still 0 even after they approved it a few weeks ago
Aug 26, 2025 08:18 PM
295 Posts
Joined Aug 2013
BaymanflAug 26, 2025 08:18 PM
295 Posts
Quote from jabstep12 :
How long did you have to wait after requesting the credit back to the card and it actually posting on the card?
Two weeks after they submitted ticket for refund to the credit card.
Aug 26, 2025 08:34 PM
96 Posts
Joined Jul 2025
xPhrostyAug 26, 2025 08:34 PM
96 Posts
Quote from Filmster :
Quote from loconess

:
was told to wait 2 billing periods
Be careful with this deal. I preordered the z fold and paid the full price and did the trade in promo. I sent the phone and received the 1,000 credit on my account and got it back to my debit card. I then got them to unlock my device early. I used my att sim in the phone and decided to cancel the line. I look at my bill and there is a charge 1,000 trade in reversal. They said you cancelled so you loose the trade in promo. Anyone else experience this with spectrum and if so any tips?
that's interesting. This was paid-in-full, right? you didn't the z fold on monthly payments? Also did you get a free spectrum mobile line with z fold 7 or did you already have the spectrum mobile line before the purchase? Also, I'm curious why you pushed to unlock the phone within 60 days, when the policy clearly states to have the new phone active for at least 60 days before it can be unlocked?
honestly, in your case i would've told them that you were never told the line had to be active for X amount of days for pay-in-full, or else the trade-in promo would be reversed. Have them show you the fine print where it clearly states the policy in writing. I would try going to a retail store.

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Aug 26, 2025 08:40 PM
4,023 Posts
Joined Aug 2007
kqian111Aug 26, 2025 08:40 PM
4,023 Posts
yeah that $1000 chargeback is highly unusual and without precedent that I'm aware of. Nowhere in their terms does it state you have to stay for X months to keep the trade in credit. Clearly the guy paid in full, otherwise he wouldn't have gotten it lump sum.

I already cancelled one of my lines that was opened with a Flip purchase and have not gotten any chargebacks for $700.
Aug 26, 2025 08:47 PM
96 Posts
Joined Jul 2025
xPhrostyAug 26, 2025 08:47 PM
96 Posts
Quote from kqian111 :
yeah that $1000 chargeback is highly unusual and without precedent that I'm aware of. Nowhere in their terms does it state you have to stay for X months to keep the trade in credit. Clearly the guy paid in full, otherwise he wouldn't have gotten it lump sum.

I already cancelled one of my lines that was opened with a Flip purchase and have not gotten any chargebacks for $700.
well, unless we see the order receipt we don't know if he paid in full or what the details of the purchase are. the trade reversal shows $1000 as that's the total amount of promotion, without any monthly payments deducted. i'm very curious if this was a new line opened to take advantage of the promo, and cancelled within 30 days and a "money back guarantee" was triggered or maybe even a refund? And since Spectrum didn't get the phone back, they hit you with the trade-in credit reversal, so it's like he simply bought out the phone. perhaps that's why it was able to be unlocked early.
Aug 26, 2025 09:29 PM
7,341 Posts
Joined Jul 2007
lou2004Aug 26, 2025 09:29 PM
7,341 Posts
Quote from xPhrosty :
well, unless we see the order receipt we don't know if he paid in full or what the details of the purchase are. the trade reversal shows $1000 as that's the total amount of promotion, without any monthly payments deducted. i'm very curious if this was a new line opened to take advantage of the promo, and cancelled within 30 days and a "money back guarantee" was triggered or maybe even a refund? And since they didn't get the phone back, they hit you with the trade-in credit reversal, so it's like he simply bought out the phone. perhaps that's why it was able to be unlocked early.
Yes maybe he canceled within 30 days Spectrum assuming he is returning the device for full refund. Since he didn't return so Spectrum reversed the $1000 credit?
Aug 26, 2025 11:00 PM
653 Posts
Joined Jun 2010
raffstyleAug 26, 2025 11:00 PM
653 Posts
Quote from Tranman409 :
Did the credit appear under the Billing section of the site? Mine is still 0 even after they approved it a few weeks ago
yes it show on my billing that I have $**** credit.

Also I called today and asked to transfer my credit to my CC on file. CS created a ticket for the request and said that it should be back on my CC before 09/01 which is my billing cycle.

hopefuly this goes smoothly.
Original Poster
Pro
Aug 26, 2025 11:13 PM
13,147 Posts
Joined Feb 2008
AkumaX
Original Poster
Pro
Aug 26, 2025 11:13 PM
13,147 Posts
Quote from kqian111 :
yeah that $1000 chargeback is highly unusual and without precedent that I'm aware of. Nowhere in their terms does it state you have to stay for X months to keep the trade in credit. Clearly the guy paid in full, otherwise he wouldn't have gotten it lump sum.

I already cancelled one of my lines that was opened with a Flip purchase and have not gotten any chargebacks for $700.
Just curious as to why you cancelled the line? Don't you have to wait 2 months for the unlock?
1
Aug 26, 2025 11:28 PM
96 Posts
Joined Jul 2025
xPhrostyAug 26, 2025 11:28 PM
96 Posts
Quote from AkumaX :
Quote from kqian111 :
yeah that $1000 chargeback is highly unusual and without precedent that I'm aware of. Nowhere in their terms does it state you have to stay for X months to keep the trade in credit. Clearly the guy paid in full, otherwise he wouldn't have gotten it lump sum.

I already cancelled one of my lines that was opened with a Flip purchase and have not gotten any chargebacks for $700.
Just curious as to why you cancelled the line? Don't you have to wait 2 months for the unlock?
i think there's a trick where when it's time to unlock the phones, you activate the phone on the remaining line you have and unlock it after 60 days. Then you activate another phone on that same line and ask to unlock it, and the system or reps will let you unlock it. I remember seeing it in discussed in thebeginning of this thread for people who did S25/flip/fold trade-ins on multiple lines. Could be wrong though.
Aug 27, 2025 08:20 PM
633 Posts
Joined Aug 2012
CuriousCJAug 27, 2025 08:20 PM
633 Posts
Quote from TenseHose9373 :
My trade in was confirmed on 7/24. Still haven't received the credit in my account. Worse, Assurant started emailing me with a new trade in offer with a different offer code, as if the original trade in never happened. I just got off the phone with Spectrum and, initially, they only showed the incomplete offer. They were able to look up the completed trade in when I provided them with the offer code. They told me I had to wait 2 full billing cycles before they can help. Hopefully it shows up but I'm wary given how fast they've appeared in the past as well as that 2nd trade in offer that spontaneously appeared. Looks like I'll be in for a fight next month. Ugh.
Hi, wondering if you got your credits back yet. Still waiting on mine, been over a month. Just emailed assurant for update.

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Aug 28, 2025 05:11 AM
2,146 Posts
Joined Feb 2008
spacemanvtAug 28, 2025 05:11 AM
2,146 Posts
Quote from CuriousCJ :
Hi, wondering if you got your credits back yet. Still waiting on mine, been over a month. Just emailed assurant for update.
What's the email address?

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