expiredAkumaX posted Jul 10, 2025 07:05 AM
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expiredAkumaX posted Jul 10, 2025 07:05 AM
Spectrum Internet Customers: Pre Order Samsung Galaxy Z Fold 7 + Mobile Plan Get Up to $1000 Back w/ Trade-in of eligible device
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Quote from langthang2007
Quote from spacemanvt
Anybody hit 60 days yet?
8 more days
How do they count this 60-day period? Is it from the date the phone was shipped out, or from the date it was activated? I did not activate the phone until I got the trade-in credit back.
Pretty sure it starts from activation date of the new phone.
Spectrum customer service keeps telling me the trade-in credit takes up to 2 billing cycles to show. My billing cycle ends on the 18th of every month, so for me that would be October 18 for two full billing cycles.
Before this upgrade, I always assumed I could safely cancel my lines after 2 full cycles since the phones would have already been unlocked and the trade in credit sent back to me. When I called today, Spectrum assured me I could still cancel the lines and the trade-in credit would post by the end of the next cycle. Honestly, I don't trust them.
So here's my question: Is it worth paying for one more billing cycle after the next one just to make sure the lines are still open and I actually get the trade-in credit, or do credits usually post even after cancellation of the lines?
Kinda wasting 20 minimum per line, keeping them open an extra month
I wouldn't trust cancelling the lines to risk the credits have no where to bounce between. We all know spectrum system is sh*t.
If you go into your account, service > mobile > towards the botton, you have option to suspend, it should give you a number to call given they don't let you do it online.
thanks I'll probably just suspend at the end of this billing period and then cancel once the credit hits my credit card. hopefully that works 👍🏾🙏🏾
Quote from JollyGuide7175
Quote from langthang2007
Quote from spacemanvt
Anybody hit 60 days yet?
8 more days
How do they count this 60-day period? Is it from the date the phone was shipped out, or from the date it was activated? I did not activate the phone until I got the trade-in credit back.
Pretty sure it starts from activation date of the new phone.
I chatted and had it unlocked. I guess I was lucky this time, since I received the phone on July the 23rd, and did not open the box and activate the phone until 10 days later.
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careful, the lines may need to be in an active status for the trade-in credit to eventually show up.
any evidence or just saying that?
"I've retried to unlock the device however, this is the notification I am receiving on my end.
Device not eligible for unlock.
Device Unlock Failed: Device must be on account for at least 60 days to become eligible for unlock."
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I chatted and had it unlocked. I guess I was lucky this time, since I received the phone on July the 23rd, and did not open the box and activate the phone until 10 days later.
I was not lucky like you lol . Activated fold 7 on july-25. Upgraded the line to a flip 7 on aug-13. Reactive the fold 7 back on the line on aug-16. Tried to unlock the fold 7 today and failed.
"I've retried to unlock the device however, this is the notification I am receiving on my end.
Device not eligible for unlock.
Device Unlock Failed: Device must be on account for at least 60 days to become eligible for unlock."
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