This is the link to check the port status of a number to AT&T if you're attempting to transfer a number: https://www.att.com/port/lnpEntryWeb.do (slickdeals may mangle the URL, causing the page to fail to load. edit it in your location bar to remove everything after ".do")
Here's the link to activate a prepaid SIM. My attempt to activate stated the SIM was already activated: https://www.att.com/prepaid/activ...ivate.h
Helpful Numbers:
AT&T Prepaid customer service (800) 901-9878
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from pichandru
Dial (800) 901-9878 and wait for more options and then say CustomerService.
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You do need to have a ATT number here. |
This is the process when porting in an existing number (I have done it twice now):
1) Insert new SIM in phone
2) Activate the sim online at att.com/activateprepaid (enter your number you are porting, the SIM ICCID, and your zip code)
3) The activation should succeed, and it will tell you to click a button to Manage your Account. Click it.
4) Manage Account will bring you to www.paygonline.
5) Finish your port in by calling ATT. Follow these instructions:
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from xiaoxiaoniao
Just in case you encounter the deadlock of robot chatting when activate your account.
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call 877-426-0525 Have you already started to activate your number? answer: yes Do you have a phone number? answer: yes (if porting) Tell them the number you are porting. You will likely have to do it 3 times, as they won't find it in their system. [edit 10-05-2019] I had to answer 'no" to having a number eventhough I was porting because if I answered "yes", then after I gave the robo-assistant my "to port" number it would say that I'd have to call customer service and kick me out. Saying "no" would continue as this guide outlines. [end of edit 10-05-2019] Is this for a mobile phone? answer: yes Do you have the box the device came in? answer: yes (assuming you have the sim card with the iccid) Do you have iccid? answer:yes They may say that SIM card is already activated. Do you already have an account? answer:yes !!! Then you will be connected to a real person. Note: if you make a mistake and say you do not already have an account, they will tell you that you need to go get a new SIM from an AT&T store. That is not true. Call back and go through the process again and make sure to say you have an account. The human will help finish the port and activate your account. |
7) At this point, you just need to add $300 to your account, and your service will be active. You can either a) give the agent your credit card number OR prepaid card PINs, b) log into paygonline.com and provide your credit card or prepaid card PINS, or c) wait for the charge to go through on the credit card you submitted when initially ordering online.
My first time, I tried option c, trying to avoid being double charged - but it never happened. I waited over 12 hours before finally calling in and providing my credit card. I have not been double charged.
My second time, I did option b and entered prepaid card PINs at paygonline.com. As soon as my balance reached $300, my service was active.
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from Mr_Skull
Some links in case they're of any help.
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To activate a prepaid SIM- https://www.att.com/prepaid/activ...ivate.h Mine said it was activated but I couldn't call 611 for customer service on the device and I couldn't log into the account post activation screen. Had to wait till wife came home with her phone to call support. Credit card only showed a charge for $5 sim at this time. This is to check the progress of a number being ported to ATT- https://www.att.com/port/lnpEntryWeb.do Mine now says "completed" but before and during activation it stated "confirmed" I believe. I entered the number to port during original checkout and I checked my old carriers website and it showed the number had been deactivated and service canceled yesterday. ATT Chat told me service / SIM was activated and to wait 45 minutes, power cycle phone, and all should be good. Still couldn't call 611 or any numbers on device an hour later. When I did finally get CSR on wifey's phone I told CSR I had activated the line on the SIM/IMCI with the link above and it was successful, I was porting a number, old carrier showed line was deactivated / disconnected, and then relayed to CSR whatever the "port status" link showed above. She put me on hold, told me the port was still processing but she would push it, hold again, and she returned saying the port was done and I'd need to pay the $300 (plus taxes) to get service activated. Gave her CC info and shortly afterwards did a test call with my phone and verified data was operational. Ironically I avoided the Target card fiasco because I though it would add an opportunity for error but if I had the cards when she asked for payment I probably could have just read the numbers off. And as I typed this I received a 2nd notification of payment text and my credit card has two $328 pending charges from AT&T... #facepalm |
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I'm having trouble activating the sim. I was told that thr transfer of my tmobile number is complete however, I cannot receive data or make call still. I assume it's because the account is not funded yet
I'm having trouble activating the sim. I was told that thr transfer of my tmobile number is complete however, I cannot receive data or make call still. I assume it's because the account is not funded yet
Edit: I'm also thinking if I would have just left everything alone overnight it may have possibly ported and activated on it's own. You can see some of my problems in post #646 above. I'm on the phone now with customer support as I was charged the $300 (+tax) twice and I'm not having to get a refund. They needed my CC info once when I called to get it activated and then about 3 hours later it automatically charged my card again. Just a guesstimate or assumption though so I could be wrong....
Thanks
"Status: CANCELED
We couldn't verify this order XX-XXXXXXXXXXXXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card.
Let's try this again. Let us help you reorder your item(s). Visit a store near you and be sure to bring your ID."
So, I tried going to the company store, but they told me it was online only. I called the 800 number, but they told me they can't verify me without my going into the store, but the store won't be able to give me the deal and they can't do anything to help. The 800 number told me they don't have workable solution for me. Wow did they not want my business.
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"Status: CANCELED
We couldn't verify this order XX-XXXXXXXXXXXXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card.
Let's try this again. Let us help you reorder your item(s). Visit a store near you and be sure to bring your ID."
So, I tried going to the company store, but they told me it was online only. I called the 800 number, but they told me they can't verify me without my going into the store, but the store won't be able to give me the deal and they can't do anything to help. The 800 number told me they don't have workable solution for me. Wow did they not want my business.
Obviously after you use your high speed DATA, they both go down to 128kbps.
As an ex AT&T post paid, AIO(now cricKet) customer, I haven't noticed any coverage difference and I've traveled throughout most of the eastern part of the US. But that doesn't mean there aren't any. Just that if there are, I haven't noticed.
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However, when I try to manage the plan, it said:
The wireless number you entered is not associated with a valid AT&T PREPAID subscriber.
Try to call 800 901 9878, since I do not have phone number with att, it won't go though.
Try local att store, they said they have no access to online promotion.
I guess I am out.
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