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Procedure to Unlock after at least 40 days of service:
If its been more than 40 days with tmobile sim card active on the phone the easiest is to contact T-Force on Twitter (@TMobileHelp) or Facebook asking them to unlock the device. You need following details, IMEI, PhoneNumber and Email You will receive a email saying the unlock has been processed. Wait for another 48 hours (as per instructions in email) and try to insert another carrier simcard. Other ways to check the phone is unlocked (If you don't have another carrier simcard handy). https://www.xfinity.com/mobile/by...ity/device [xfinity.com] https://ting.com/byod |
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The device IMEI entered is not eligible for this promotion, please re-enter or contact 1-877-470-3619 for details.
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You guys running a promotion at Costco to add a line, trade in 6S or higher iPhone and get $700 rebate back, but the promotion site isn't allowing the rebate submissions. The CSRs have no clue on what the issue is and when it will be fixed. How?the promotion site gives error that the device IMEI is not eligible for this promotion which is obviously not the case per promotion terms and conditions. This issue is widespread, not just with me. How the fix can be so tricky and complicated? |
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Thank you for taking the time to provide that information! We are definitely aware of the issue and we are working to get it resolved. Please keep attempting to resubmit the application. Though if you find that you're not able to submit the form by December 25th please reach out to our rebate team at 888-390-6867. We are hoping that this will be resolved sooner but please call that number before January 1st! We definitely have our best people on this.
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-Simple Choice is NOT eligible. No, your account isn't special. It won't work. You have to change plans
-If you don't walk out of the store w/ the new Iphone in your hand, you will get bill credits. Which means you are stuck for 2 years and the extra you're paying for the line lessens this deal.
-Deal is $500 rebate for 6s phones, $700 for iPhone 7 and beyond. If you have an iPhone 6 or lower, you're getting no rebate. End of story. There are no loopholes or "what ifs".
-Phone screen can't be cracked. Not a "what about a little crack in the corner" comment. It will be rejected. Same goes for "what about a home button not working." Try it, but don't be surprised when it gets rejected. It's your $700 gamble. Stop asking if it will work.
-If your screen is cracked, get it fixed by a 3rd party place before sending in. It's typically less than $100
-Phone can be unlocked after 40 days w/ a request to Tmobile, and then used with any wireless service.
-Can't cancel line until you get your rebate; then go ahead and cancel or port out. Rebate takes 2-3 months to get
-Phone supports dual sim, so put your current ph# on the Esim (just go to a Tmobile store and ask) and the sim card with your new # in the phone. Yes, you can now have 2 numbers on new iPhones. Then you don't risk the phone # not being active while waiting for the rebate.
-If you want a cheap iPhone 7, look on the internet. Don't be lazy. Otherwise try a boost mobile store and read the "instore promo" offers on their website. Some are shady, so ask everything they're charging you for.
-Lastly, don't trust the Costco wireless reps. Hundreds of people here have done this and similar deals. They know better than any rep you will meet, as they've all done these deals.
My local store didn't have the iPhone 11 in stock and I was told I'd still get the GC rebate. After reading all the paperwork, when I got home, this isn't the case. Had to go back to cancel the line and wait for the phone shipment to arrive to go back and return that (which you have to mail yourself with the label provided). 2 weeks later, EIP is still on my account.
This is ABSOLUTELY wrong
ANY listed phone, ANY carrier.....as long as its in good condition and not icloud locked
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How? Please help
in short, go to the menu once you are on the site, click transfer funds, add your bank account and transfer funds. Simple
in short, go to the menu once you are on the site, click transfer funds, add your bank account and transfer funds. Simple
Using their tracking tool, it was denied because "ineligible trade in found". Not sure what that means. I sent in a like new (only a few months old) iPhone 7, which clearly met the guidelines. I also have a text from T-Mobile saying that my trade in was accepted.
Anyone else have an issue? How was it resolved? I just sent a message to customer service.
So in all my cost was $240 T-mobile bills (120/month for 2 months) and old iphone 7s.
Now I got two new iphone 11's and back to my original plan on spring. Heck of a deal.
They offered me. I received email from them. But it doesn't hurt to ask. Call their Win-Back department.
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