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Jman100 968K Views
Dec 19, 2020 7:55 PM

Select T-Mobile Accounts w/ Qualifying 2+ Line Plans: Get A New Line

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Deal Details
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
T-Mobile.com offers Existing T-Mobile Customers on Eligible Plans with 2 Lines or More to add a New Line for Free.

Thanks to community member Jman100 for finding this deal.

What Do I Need To Do To Get This Offer?
  • This is a targeted offer from T-Mobile and is only open to select existing customers that meet the following requirement:
    • You must have a qualifying T-Mobile postpaid plan with 2 or more lines that falls under one of the following SOC Codes shown in this image (see instructions below on how to find your SOC code).
      • SOC (Service Order Code): The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems.
    • If you are certain you qualify, login to your account below and:
    • Alternatively, you may call T-Mobile and a representative can assist you with adding your 3rd line.
      • If calling, promotion name is "2020 Line On Us 4".
Instructions to find your SOC code (thanks to Reddit user massiveprodigy):
  1. Using the Google Chrome web browser (desktop version), open the Developer tools panel on the right (Ctrl+Shift+I)
  2. Click on Network tab
  3. Click on XHR tab
  4. Log in my.t-Mobile.com and click Account at the top.
  5. In developer tools panel, choose manageaccount from the list on the left
  6. Account level promos will appear under accountDiscounts
  7. Line level features will appear under lines > # > addOns
  8. If there is a pending change, you can see exactly what it is by clicking productsPendingChange
  9. Rate plan appears under ratePlans
Can This Be Combined With Other Offers?
  • This deal CANNOT be combined with any of the following current T-Mobile promotional offers:
    • iPhone 12 "on us" (2020 Apple Trade Activate P3)
    • BOGO iPhone (2020 Apple Buy 2 P11)
    • Free Galaxy A71 5G with new line (2020 Samsung Activate P12)
    • Free OnePlus 8/8T+ 5G with new line (2020 OnePlus Activate P5)
    • Costco BYOD promos
    • TFB-exclusive promos
  • By participating in any of these offers above while using your new free line, you will forfeit the free line terms and will have to pay for that line.

Editor's Notes

Written by StrawMan86 | Staff
Please refer to the forum thread for additional details and discussion. -StrawMan86

Original Post

Written by Jman100

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4.2K Comments

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Dec 24, 2020 5:49 PM
1K Comments
Joined Dec 2006
vietkangtaDec 24, 2020 5:49 PM
1K Comments
Quote from arrowspark View quoted comment :
Promotion was removed from my account two days after adding it.... got this text

Heads up, you've been un-enrolled from T-Mobile your promotional service discount as the account no longer meets promotion eligibility criteria. View
for account details.

currently chatting with tmobile.....

Thank you for waiting. Looking over the account I am seeing that you were told that you would qualify for that promotion before adding it but I am seeing that the **** line on the account has a promotion that cannot be combined with it. This is because it is basically the same promotion that we had extended to a later date than what was originally expected.

I am looking to see if there is any option that we have to still provide that since we had offered it. I cannot guarantee that it will be available since our systems will automatically remove it if we try to manually add it but I do want to take a few moments to make sure we go into any options that we have to help.



and now I got this....


"Thank you for waiting. I have been able to confirm that we will not be able to provide that promotion. If we were to do so it would end up falling off automatically before any kind of credits are applied.

I don't want you to pay for the information that we missed though so I can offer to apply a one time credit to cover the cost of that line for 12 months. I see that is $30 monthly so I can offer a lump sum of $360."


so then I ask....

"So the free line promotion that started a few days ago is t really a new free line promotion?"

and the response is...

"It is but it cannot be combined with the other free line promotion that you got with the line added on 11/25/2020 ending in 8841. This is because those are basically the same promotion. The lump sum credit that I offered is us going out of the normal to give you that line for free for a years worth of time."

I got same message and i contacted tforxr and this was their response:

Hello there! My name is Jay, here to help! Thanks so much for reaching out about your free line! We absolutely want to make sure that we're getting you 100% squared away and I'd love to get the details for you!

I really appreciate your patience! We work a bit more like email than chat, here in TForce. We work with multiple amazing people at a time and respond to in the order they come in! You may not always get a message right away, but you will always get one!

Looking at your active promotions here, I see that both the 2020 Line On Us 3 and the 2020 Line On Us 4 are both active on your account right now. Looking deeper, I see that the 2020 Line On Us 3 is NOT expired on your account, nor is it pending removal with any specified ending date! It's definitely important that our customers are getting all the promotions the qualify for, so I am happy to confirm that you are good to go and have nothing to worry about!
Dec 24, 2020 6:23 PM
95 Comments
Joined Apr 2019
Petergunn2Dec 24, 2020 6:23 PM
95 Comments
Quote from DealzSlickz View quoted comment :
We need to root phone for lineage os correct?
You normally have to root original OS to install a custom ROM like LineageOS, but once its installed it can run without root. If you already have the "AllowClientsToUseVPNs" option you wouldn't need root or LineageOS :-)
Dec 24, 2020 6:44 PM
418 Comments
Joined Aug 2006
Tammy82Dec 24, 2020 6:44 PM
418 Comments
Quote from Blitz64 View quoted comment :
Did you trade in credits expire then since most people only have 30 days?
My trade in is due 12/25.
Mines is delivered but it has been 1 week. I'm wondering if my trade in promotion will go away on 12/25 and I need to call tmobile.
No, my credits are not expired, I think as long as you shipped the phone before the due date, it should be fine.
Dec 24, 2020 6:59 PM
1.3K Comments
Joined May 2006
riverDec 24, 2020 6:59 PM
1.3K Comments
Quote from banzai75x View quoted comment :
Here is my success story

I was originally on One plan with one line. Novemeber, I added more lines with new iPhone 12 deals, and the in store rep moved me to Magenta with 3 total lines (2 paid, 1 free).

I didn't know that Magenta was worse off than One. When this new line promo came up I added it and started reading this mega thread. I asked TMO chat a couple days ago to switch and they said yes,

Long story short, I was able to finally move back to One plan this morning. I still have 2 free lines and got my old kickback reinstated on my original line.
I'm brand new to TMO and trying to catch up. Of course being new we have Magenta. Why is it worse off than One?
Dec 24, 2020 7:06 PM
1.1K Comments
Joined Aug 2007
dishguyDec 24, 2020 7:06 PM
1.1K Comments
Man I'm not much into conspiracy theories but reading some of these issues people are having makes me wonder. Hear me out...

T-Mobile needs to bump up their numbers to look good for shareholders. They offer free lines. People sign up like crazy. T-Mobile has a clause that if you make changes (cancel lines) within 12 months free line credit is dropped. People say it's free I ain't canceling anything. Then T-Mobile offers more free lines and people sign up. Then T-Mobile offers one last free line of 2020 that is going to F people over cuz if they got the previous free line this one won't stack and they'll have to pay for it. People sign up anyway. Then people find out that they're getting charged some upwards of $40 per AAL pricing. People are pissed. They try to get things fixed but it doesn't work and they end up canceling the last free line. Due to terms starting with the first free line, it disqualifies them from all free lines (changes within 12 months) so they have to pay for more lines. Then people say cancel all my free lines. "But I get free phone out of it since I got a phone promo " EIP gets revoked and all payment is due. People are screwed. T-Mobile reps are screwed cuz they have to deal with disgruntled customers. Who is not screwed? The corporation. They got their numbers up when they wanted. They cut their "free line" losses when people started canceling free lines they had to now pay for and either paid more than they were doing before or cut their losses and went back to the same plans they had before.

Hope none of this is true but sure could make a good original Netflix movie don't you think??
Dec 24, 2020 7:12 PM
6 Comments
Joined Jan 2018
danis21Dec 24, 2020 7:12 PM
6 Comments
I am on grandfathered simple choice plan. I was able to add the free line. The rep mentioned that I cannot cancel any original line for one year, i.e. for a year, I can not reduce the number of lines.
Dec 24, 2020 7:16 PM
79 Comments
Joined Oct 2007
MeMyBobaDec 24, 2020 7:16 PM
79 Comments
Quote from river View quoted comment :
I'm brand new to TMO and trying to catch up. Of course being new we have Magenta. Why is it worse off than One?
Magenta throttles Video streaming. Additionally you can't use kickback on Magenta. And the netflix is $2 less.

Kickback can net you $10 if you use less than 2GB. I never qualified on my one line, but now have read with dual sim phones, people will use one line for phone and another for data. So use the free line I just got with this promo for data and then I can get kickback.

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Dec 24, 2020 7:16 PM
304 Comments
Joined Aug 2008
ericwuyqDec 24, 2020 7:16 PM
304 Comments
My local Costco refused to do this. The guy said they are third party and not authorized to do this promotion. I have to go to Tmobile directly. He said they did this in November but didn't get notification to do this around.
I asked him to go ahead add for me anyway because Tmobile will update it for free. But the guy refused to do this and said he doesn't want to mess up anything.
Dec 24, 2020 7:18 PM
16 Comments
Joined Mar 2011
liheemuiDec 24, 2020 7:18 PM
16 Comments
Quote from aznlilchino103 View quoted comment :
From my experience the international reps have been a miss. 98% they're always wrong about things and they honestly ruin the reputation of the United States Team of Experts. The told me that a Samsung A11 was free but I waited for the 2 billing cycles and ask them to transfer me over to the US Team of Experts. The US Team of Experts handled things and fixed the mess the international rep caused.

I recommend calling back in and speak to a local team to handle your issue.

So I got in contact with a local tech support. He said the reason it was not going through was because my account is not compatible with the LOU promos. I explained to him and proved to him that the LOU 2 was on my account for a few months. So then he claimed that he can see that LOU 2, 3 and 4 are attempting to be manually entered and said it should show up in my next bill. I'm just worried about this because I don't want to get hit with a $80 jump in my next bill. Does anyone know if the developer tools trick show if what he's saying is true? Thanks
Dec 24, 2020 7:23 PM
1.7K Comments
Joined Dec 2007
angel5000Dec 24, 2020 7:23 PM
1.7K Comments
I got switched to Magenta in September. Is it possible to switch back to One now?
Dec 24, 2020 7:27 PM
395 Comments
Joined Mar 2008
bbergin76Dec 24, 2020 7:27 PM
395 Comments
Quote from angel5000 View quoted comment :
I got switched to Magenta in September. Is it possible to switch back to One now?
Probably depends on how well you can sweet talk a rep in to it.
Dec 24, 2020 7:29 PM
8.9K Comments
Joined Dec 2003
ChakkDayDec 24, 2020 7:29 PM
8.9K Comments
Quote from dishguy View quoted comment :
Man I'm not much into conspiracy theories but reading some of these issues people are having makes me wonder. Hear me out...

T-Mobile needs to bump up their numbers to look good for shareholders. They offer free lines. People sign up like crazy. T-Mobile has a clause that if you make changes (cancel lines) within 12 months free line credit is dropped. People say it's free I ain't canceling anything. Then T-Mobile offers more free lines and people sign up. Then T-Mobile offers one last free line of 2020 that is going to F people over cuz if they got the previous free line this one won't stack and they'll have to pay for it. People sign up anyway. Then people find out that they're getting charged some upwards of $40 per AAL pricing. People are pissed. They try to get things fixed but it doesn't work and they end up canceling the last free line. Due to terms starting with the first free line, it disqualifies them from all free lines (changes within 12 months) so they have to pay for more lines. Then people say cancel all my free lines. "But I get free phone out of it since I got a phone promo " EIP gets revoked and all payment is due. People are screwed. T-Mobile reps are screwed cuz they have to deal with disgruntled customers. Who is not screwed? The corporation. They got their numbers up when they wanted. They cut their "free line" losses when people started canceling free lines they had to now pay for and either paid more than they were doing before or cut their losses and went back to the same plans they had before.

Hope none of this is true but sure could make a good original Netflix movie don't you think??

Nice plot. Actually I have already thought through the latest new line part, where you keep adding and never cancel the already paid ones, because you keep resetting the 12 month clock with last new one added, yes- the EIP would become an issue.. if everyone is asked to pay for what was FREE at the time of adding the new lines.. let's hope that it's not true Smilie Won't be able to make John look like a villain, but I feel in my heart he is not Smilie
1
Dec 24, 2020 7:37 PM
414 Comments
Joined May 2017
xalagacoDec 24, 2020 7:37 PM
414 Comments
Quote from ericwuyq View quoted comment :
My local Costco refused to do this. The guy said they are third party and not authorized to do this promotion. I have to go to Tmobile directly. He said they did this in November but didn't get notification to do this around.
I asked him to go ahead add for me anyway because Tmobile will update it for free. But the guy refused to do this and said he doesn't want to mess up anything.
The free A11 + $100 shop card is what Costco is running until today when you add a line there. Surely, they have to be able to add a line for you. Don't even bring up LOU, there's nothing they do special to make it free, it's on T-mo end.
Last edited by xalagaco December 24, 2020 at 11:41 AM.
Dec 24, 2020 7:43 PM
6 Comments
Joined Jul 2016
longfsbDec 24, 2020 7:43 PM
6 Comments
Quote from ouloat View quoted comment :
One thing to keep an eye out for is if the insider promo returns. My 15% off promo was added when I got my 3rd free line. I didn't "qualify" for the 15% since I'm not a new customer, but the agent added the promo anyway. Works fine.
what promo code was the 15%? trying to get it added

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Dec 24, 2020 7:47 PM
266 Comments
Joined Jan 2016
t4mDec 24, 2020 7:47 PM
266 Comments
Quote from banzai75x View quoted comment :
Magenta throttles Video streaming. Additionally you can't use kickback on Magenta. And the netflix is $2 less.

Kickback can net you $10 if you use less than 2GB. I never qualified on my one line, but now have read with dual sim phones, people will use one line for phone and another for data. So use the free line I just got with this promo for data and then I can get kickback.
Does Magenta Plus have kickback? If not is there a plan that new subscriber can get which has kickback? I have magenta plus btw.

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