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ATT loyalty department discount on Samsung phones --one time payment

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I had call with ATT loyalty department, they are offering Samsung phones for good discount. This is 24month contract with one time payment

S21 : $199 - $50 one time credit.
S21 FE : $149
S20 FE: $1
NOTE series is not available.

You can take S21 for $150 and wait to s22 release then trade-in. Last year for S21 release Samsung gave $700 credit for S20 model.

https://www.att.com/buy/phones/sa...-gray.html
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Created 01-25-2022 at 06:33 AM by tads_9
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Last Edited by wHiTeSoL January 27, 2022 at 11:40 PM
Please heed the advice of others in this thread. After reading the advice, I called in to make certain there would be no plan changes or additional charges. First rep said no absolutely not, then came back on the line and said upon researching further, an access fee of $40 would be charged from now on. Luckily was able to cancel before this happened -- ONLY because I was lucky and had not agreed to terms of service. Manager that I eventually spoke to said most people aren't even aware of the changes that will happen. Really, really poor training. MAKE SURE YOU KNOW WHAT YOU'RE SIGNING UP FOR.




About Above statement:
I was a former low level executive reasponsible for a large sales team at ATT, what you're talking about is the old Mobile Share / Mobile share value plans. Access fees for many of them are $40 per line, with a $25 discount for being out of contract (or bringing your own phone or financing your phone on their NEXT program at the time).
Since getting a 2yr contract with subsidy is only available through retentions this piece isn't hightlighted anywhere anymore. So while the rep is absolutley correct that your plan doesn't change at all, losing the discount is an automatic hardwired process that they will not be able to change at will, and if they're not familar enough with the nuences of an old plan they won't know.

TLDR;If you sign a contract and you're on one of these old mobile share (value) plans ($40 -$25 = $15 per line) you will lose this discount if you sign. No matter what the rep says.If you're on literally any other plan you're fine.

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Joined Nov 2007
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bigkidryan
01-27-2022 at 01:31 PM.
01-27-2022 at 01:31 PM.
Just fyi 24 months means NO upgrades for 24. NO installment agreement on that line for 24. Just went through this with my iPhone 11 when the 13 came out. Still a good deal.
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passinos
01-27-2022 at 04:13 PM.
01-27-2022 at 04:13 PM.
so whats the best way to bypass the Level 1 India support and get to US call center for loyalty?
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95m3ltw
01-27-2022 at 04:41 PM.
01-27-2022 at 04:41 PM.
Quote from Splash15 :
How did they hurt you?
Clearly you haven't dealt with AT&T enough to experience their record breaking bad customer service and BS of screwing people over.

Examples

my company had business lines with ATT. They routinely added services that required our office to call (average employee time 2-4hrs) and everytime that it was promised to be fixed resulted in them adding new lines/services on the next bill. 8 months,I finally made it to the ATT VP who then personally visited our office and called from our landline and recorded the BS that their service reps spilled over the phone about fixing the issue. The problem, Reps are paid by new service and addons they create for a account. They were changing our lines every month so it looked like new lines/service and they would get/meet their quotas and bonuses. He then identified who he was and got the department manager on the phone, fixed our issue and then credited us 2 years of service for the hassle (saved us a few thousand). After that free service was up, switched to voip service.

Personal cell service. 1 phone, 1 ipad which is $10 extra a month. Called to change ipads on the account. "sure no problem, we will send a new sim card free of charge and no cost to swap it over to the account." Going on 4 months of them billing $80 just for the ipad and everytime I call, "so sorry, I'll fix that today and you will see credits for the last couple of months over charging." every bill, same BS with no credits. Short of just canceling service, the consumer doesnt have much choice except waiting and wasting hours on the phone with support. Chatting takes even longer with same result. Unfortunately for me I live in a major metro area and some kind of fnnnnn black hole where only ATT works. I could switch and use a phone with wifi calling but that is a pain if I were to leave the house, drop the call and wait until a mile later to redial.

So for some, ATT is the equivalent of hell on earth.
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Joined Nov 2006
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mgoodlin
01-27-2022 at 04:52 PM.
01-27-2022 at 04:52 PM.
Hahaha get your free phone for 150 a month unlimited plan. 2 years locked in you bought two new phones
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Splash15
01-27-2022 at 05:03 PM.
01-27-2022 at 05:03 PM.
Quote from 95m3ltw :
Clearly you haven't dealt with AT&T enough to experience their record breaking bad customer service and BS of screwing people over.

Examples

my company had business lines with ATT. They routinely added services that required our office to call (average employee time 2-4hrs) and everytime that it was promised to be fixed resulted in them adding new lines/services on the next bill. 8 months,I finally made it to the ATT VP who then personally visited our office and called from our landline and recorded the BS that their service reps spilled over the phone about fixing the issue. The problem, Reps are paid by new service and addons they create for a account. They were changing our lines every month so it looked like new lines/service and they would get/meet their quotas and bonuses. He then identified who he was and got the department manager on the phone, fixed our issue and then credited us 2 years of service for the hassle (saved us a few thousand). After that free service was up, switched to voip service.

Personal cell service. 1 phone, 1 ipad which is $10 extra a month. Called to change ipads on the account. "sure no problem, we will send a new sim card free of charge and no cost to swap it over to the account." Going on 4 months of them billing $80 just for the ipad and everytime I call, "so sorry, I'll fix that today and you will see credits for the last couple of months over charging." every bill, same BS with no credits. Short of just canceling service, the consumer doesnt have much choice except waiting and wasting hours on the phone with support. Chatting takes even longer with same result. Unfortunately for me I live in a major metro area and some kind of fnnnnn black hole where only ATT works. I could switch and use a phone with wifi calling but that is a pain if I were to leave the house, drop the call and wait until a mile later to redial.

So for some, ATT is the equivalent of hell on earth.
I have been with them since the cingular days...
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musashin
01-27-2022 at 06:32 PM.
01-27-2022 at 06:32 PM.
Had my call with loyalty today. Nothing about this offer, but they did offer 800 bucks trade in value for my s10 so essentially a free s21 or ultra for 400 across 3 years. I keep my phones for as long as they still run so might take the ultra deal.
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Jiivi
01-27-2022 at 09:13 PM.
01-27-2022 at 09:13 PM.
Guys pls tell me if it's is really so good to believe or not..
I don't know if the rep I talked to business care is cheating or not but I called to ask for the number no longer in service for past two weeks due to old flip phone and I assumed due to 3g upgrade and asked for status. She instantly said they will send Any phone to me for free and only sales tax applies and told she will be opening a new line and asked for cc and ssn and she said am eligible for iphone 13 max for free with only $80 with autopay discount(how on earth autopay applicable here when service is being paid by company) and after a hour of call saying phone is mine and no monthly charge to card she said my ID is not going through.. may be she entered wrong ssn and asked for questions which is not applicable to me.. finally I argued for taking more of my time and cut it.. now is she trying to open a new line for me to put service on my cc or did I miss a golden offer of iphone13 max for 80$(which I believe bull from her)
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tge101
01-28-2022 at 05:27 AM.
01-28-2022 at 05:27 AM.
I need to try this. Motherboard died on my Pixel 4 2 years in and Google won't fix it.
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Trickbenda
01-29-2022 at 05:54 AM.
01-29-2022 at 05:54 AM.
Quote from sdwindansea :
I definitely keep my phone for at least 2 years. However, I don't want to be locked into a contract or forced to upgrade to a new plan (I'm on an older shared/rollover plan). Also, if something happens to the phone during that 24 months (lost, stolen, damaged), I couldn't change carriers to get a new deal.
Guy as long as u keep the line active they dont care. Plus lots of carriers will pay off your phone if u switch. Nothing u said is very accurate.
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musashin
01-29-2022 at 06:23 AM.
01-29-2022 at 06:23 AM.
Anybody think they will hold the 800 trade in value for the s22 series??
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CoralHeart194
01-29-2022 at 07:39 AM.
01-29-2022 at 07:39 AM.
Quote from pookyyumi :
A lot of times there are lack of education for older AT&T plans. Newer customer service reps and loyalty reps, especially the ones from overseas do not know about the older rate plans. These loyalty deals on older rate plans have "access fees" if you are on the older rate plan and you look at your bill if it says example $40 - $15 discount for access fees you will lose the discount for the "-$15" when you are in a 2 year contract (from loyalty).

Plans that WILL increase on the 2 year pricing:

Mainly any plans that has a Data bucket (3,9,15, 30, 45, 60) with access fees per line.

"Unlimited Plus"


Plans that WILL NOT increase your bill:

Unlimited your way 4GB, Starter, Extra, Elite

"Retired" Starter, Extra, Elite (these plans are before unlimited your way started)


Mind you this post is for educational purposes only. You may DM me if you have questions.

The OG unlimited plus have access fees now?
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Rpimcguirk
01-29-2022 at 07:41 AM.
01-29-2022 at 07:41 AM.
Agree.. AT&T has the worst customer service. I spend about 1hr a month on the phone/chatting. (10 person unlimited plan)

I did a trade in that said I would get $700 and gave me only $350. False advertising and wouldn't honor their own deal!

I called them one time and they upgraded me to the elite unlimited plan without my consent and also called another time and added insurance to my phones without consent?!

Move to Mint…. $20/month with unlimited talk, text and 8gig of data.
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Last edited by Rpimcguirk January 29, 2022 at 07:43 AM.
Joined Dec 2011
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> bubble2 375 Posts
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Rpimcguirk
01-29-2022 at 02:06 PM.
01-29-2022 at 02:06 PM.
Quote from 95m3ltw :
Clearly you haven't dealt with AT&T enough to experience their record breaking bad customer service and BS of screwing people over.

Examples

my company had business lines with ATT. They routinely added services that required our office to call (average employee time 2-4hrs) and everytime that it was promised to be fixed resulted in them adding new lines/services on the next bill. 8 months,I finally made it to the ATT VP who then personally visited our office and called from our landline and recorded the BS that their service reps spilled over the phone about fixing the issue. The problem, Reps are paid by new service and addons they create for a account. They were changing our lines every month so it looked like new lines/service and they would get/meet their quotas and bonuses. He then identified who he was and got the department manager on the phone, fixed our issue and then credited us 2 years of service for the hassle (saved us a few thousand). After that free service was up, switched to voip service.

Personal cell service. 1 phone, 1 ipad which is $10 extra a month. Called to change ipads on the account. "sure no problem, we will send a new sim card free of charge and no cost to swap it over to the account." Going on 4 months of them billing $80 just for the ipad and everytime I call, "so sorry, I'll fix that today and you will see credits for the last couple of months over charging." every bill, same BS with no credits. Short of just canceling service, the consumer doesnt have much choice except waiting and wasting hours on the phone with support. Chatting takes even longer with same result. Unfortunately for me I live in a major metro area and some kind of fnnnnn black hole where only ATT works. I could switch and use a phone with wifi calling but that is a pain if I were to leave the house, drop the call and wait until a mile later to redial.

So for some, ATT is the equivalent of hell on earth.

Yup… same issue with my plan. Hopefully the execs listens because they are going downhill fast.. dumped their stock 2 years ago.
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lenny128684
01-29-2022 at 07:04 PM.
01-29-2022 at 07:04 PM.
Quote from tge101 :
I need to try this. Motherboard died on my Pixel 4 2 years in and Google won't fix it.

That's why I haven't bought the 6pro pixels don't last long term
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Joined Nov 2021
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ShrewdStar279
01-29-2022 at 11:26 PM.
01-29-2022 at 11:26 PM.
Quote from sdwindansea :
Hate that 24 month contract.

There is no contract.... You are free to leave at anytime without penalty
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