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forum thread Posted by RLembke about 2 years ago
forum thread Posted by RLembke about 2 years ago

YMMV - Existing Verizon Customer $1000 Trade-In, Waived Act. Fee on iPhone 14 Pro

Verizon
27 Comments 26,157 Views
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Deal Details
https://www.verizon.com/smartphon...ne-14-pro/

As stated in the title, this may be YMMV but wanted to share. Here are the steps I took to get Verizon online customer support to offer $1000 trade-in over 36mo via email (screenshot below) as well as waiving the $35/line upgrade fee for 4 phones/lines. This is enough to get the equivalent of New Customer pricing as an existing customer. My trade in phones are iPhone 11 Pros, FWIW.

1 - After the new iPhones launched, I chatted with Verizon online chat asking if they could match the new customer pricing deal for existing customers otherwise I would just switch to get $1000 trade-in and free activation from another carrier. They declined.

2 - Approx 1 week later, I received a "just for you" offer via email. Screenshots attached. I chatted with Verizon online chat again, this time with my cart loaded with the 4 phones I would purchase and asked if they would waive the upgrade fee. They declined. I again said other carriers would waive that fee ($140 for 4 phones) but they said the fee was accounted for in their new trade-in offer of $1000. I said ok and emptied my cart.

3 - 5 days later, Verizon sent a follow-up "your offer will expire in 2 days" email. I again loaded my cart with the 4 iPhone 14 Pros I would purchase and used chat to ask if they would waive the upgrade fee. This time they did. The customer service rep added all of the phones and upgrades on his end and pushed the final order through. Screenshot of one of the phones on the final order attached.

Just asking for what I wanted netted an additional savings of $235 per phone or $940 in my case.
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About the Poster
Deal Details
Community Notes
About the Poster
https://www.verizon.com/smartphon...ne-14-pro/

As stated in the title, this may be YMMV but wanted to share. Here are the steps I took to get Verizon online customer support to offer $1000 trade-in over 36mo via email (screenshot below) as well as waiving the $35/line upgrade fee for 4 phones/lines. This is enough to get the equivalent of New Customer pricing as an existing customer. My trade in phones are iPhone 11 Pros, FWIW.

1 - After the new iPhones launched, I chatted with Verizon online chat asking if they could match the new customer pricing deal for existing customers otherwise I would just switch to get $1000 trade-in and free activation from another carrier. They declined.

2 - Approx 1 week later, I received a "just for you" offer via email. Screenshots attached. I chatted with Verizon online chat again, this time with my cart loaded with the 4 phones I would purchase and asked if they would waive the upgrade fee. They declined. I again said other carriers would waive that fee ($140 for 4 phones) but they said the fee was accounted for in their new trade-in offer of $1000. I said ok and emptied my cart.

3 - 5 days later, Verizon sent a follow-up "your offer will expire in 2 days" email. I again loaded my cart with the 4 iPhone 14 Pros I would purchase and used chat to ask if they would waive the upgrade fee. This time they did. The customer service rep added all of the phones and upgrades on his end and pushed the final order through. Screenshot of one of the phones on the final order attached.

Just asking for what I wanted netted an additional savings of $235 per phone or $940 in my case.
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27 Comments

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about 2 years ago
476 Posts
Joined Dec 2009
about 2 years ago
sd69
about 2 years ago
476 Posts
For myself and I think most others the 36 month contract kills it. Most others, including xFinity, are 24 months.
about 2 years ago
4,205 Posts
Joined Dec 2008
about 2 years ago
oghowie
about 2 years ago
4,205 Posts
Quote from sd69 :
For myself and I think most others the 36 month contract kills it. Most others, including xFinity, are 24 months.
Yup. Not a fan of the 36 mo credits.
Original Poster
about 2 years ago
11 Posts
Joined Dec 2010
about 2 years ago
RLembke
Original Poster
about 2 years ago
11 Posts
Don't disagree at all. My heartburn is not taking their money if I need to pay them full plan price anyway. ATT and Verizon are the only workable service options here in KC and they're both 36mo now.
1
about 2 years ago
5,837 Posts
Joined Mar 2005
about 2 years ago
PedroR
about 2 years ago
5,837 Posts
Quote from RLembke :
.
You might want to document the process for not shipping a trade and how to drop off a device at corporate store for trade in
about 2 years ago
5,919 Posts
Joined Sep 2003
about 2 years ago
Jughead
about 2 years ago
5,919 Posts
What phone plan are you on? they seem to remove good promotions, for anyone who is on older plans
Original Poster
about 2 years ago
11 Posts
Joined Dec 2010
about 2 years ago
RLembke
Original Poster
about 2 years ago
11 Posts
Quote from PedroR