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Last week I had to return a drive for warranty and they have a specific Packaging requirement or, the drives are returned.... I guess NewEgg didn't have those instructions when they sent me these....
The customer service person I first spoke to didn't know what a hard drive was, (nor did they care, Not their Job).... had no idea why I was upset.... I just have to ask anyone here on this tread see this as a problem? I have been in the computer business for over 30 years I have never encountered anything like this
Does anyone else see the problem or am I just being too hard on them?
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If the packaging concerns me what should I select for returning reason?
Newegg return policy says (under OVERALL RETURN GUIDELINES),
"Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection)." are not eligible for return and may be rejected
https://www.newegg.com/promotions...in
WD probably shipped these drive in cardboard boxes. Each cardboard boxes probably contain 25 to 50 drives. These cardboard boxes is stacked on top of each as high as they can get on a pellet. The pellets are pick up buy folklift and put inside a container or 16 wheeler for transportation.
Most people probably have no experience dealing will large volumes, like thousands or ten of thousands. Opening tens of thousands boxes is very painful. It is very time consuming. Recycling the boxes is also time very time consuming.
Iirc backblaze install a few thousands drive everyday. Imagine how horrible it is to get the hdd out of the box for the workers. I rather have it come in a static bag.
I fully understand, and we don't order thousands at a time. Newegg does know these are being sold/shipped individually either way and should pack them accordingly. I had no complaints with my shipment, it was just different, but the guy who started this got screwed by their negligence.