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Roborock Robot Vacuums (Certified Refurbished): S7 MaxV Ultra $860, S7+ Expired

$440
$899.99
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Update: This popular deal is still available.

Roborock Official Store via eBay has select Roborock Robot Vacuums (Certified Refurbished) on sale for the prices listed when you apply coupon code DEALTWENTY in cart. Shipping is free.

Thanks to Staff Member DesertGardener for posting this deal.

Available (price shown after coupon code):
Condition:
  • The item is in pristine, like-new condition. It has been professionally inspected, cleaned, and refurbished by the manufacturer or a manufacturer-approved vendor to meet manufacturer specifications. The item will be in new packaging with original or new accessories.
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Edited June 8, 2023 at 08:31 PM by
roborock official store via eBay [ebay.com] has select Roborock Robot Vacuum w/ Mop (Certified Refurbished) on sale listed below starting at $215.99 with additional 20% Off promo code DEALTWENTY in cart. Shipping is free.

Available (Prices w/ coupon):Certified Refurbished Products [Details [ebay.com]]
  • Certified by manufacturer
Professionally inspected, cleaned and refurbished by the manufacturer or a manufacturer-approved vendor
  • Like-New Condition
Certified Refurbished products function and look like-new
  • 2-Year Warranty
Items has a 2-year warranty serviced by Allstate
  • Returns
Get 30-day free returns w/ eBay Refurbished products
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Unboxed mine today. Very obviously used, scuffed base and docking station, full dust bag, filthy mop area with hair and dirt and grime. Dust in the dust bin on the robot, water in the water bin on the robot.

Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.

Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.
·
Nasty used? The last Roborock refurb that I got was brand-spanking new. Dreame is a decent robovac but not as good as V7Max.
·
Have a Roborock for less than a year. There's plastic under the wheel that broke. I'm guessing it was screwed in too tight. I contacted Roborock and they refused the warranty stating it's an accessory then directed me to aliexpress to order the part. Weird since they don't sell it on their website and don't state it ever needs replacing.
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Joined Jul 2007
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> bubble2 5,908 Posts
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Pctek4456
06-17-2023 at 01:01 PM.
06-17-2023 at 01:01 PM.
Quote from Botulism :
This is the least "refurbished" refurb I've ever bought wtf??? Just shy of $1000, absolutely filthy out of the box.

Scratches, dents, dirt, hair, farking covered in mold.

They threw a new mop pad on this and called it a day. Outrageous.

Edit: Hooked it up to check runtime. 33 hours... Maybe because I ordered when stock was low they only had shitty units left.

Attachment 13745303
Attachment 13745306
Attachment 13745309
This is horrible, I would return it and have them send another if possible.
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Pctek4456
06-17-2023 at 01:03 PM.
06-17-2023 at 01:03 PM.
Quote from BigB89 :
How does the 2 year warranty works on these ? i am still in 30 day return period and having issues with chagring. So far my contact with them has been via ebay. should i register the unit in Roborack site for them to honour the warraty? i dont see any instructions sent with the box/unit. .
The 2 year warranty is through asurion / square trade and not roborock. Since you're still in the 30-day return period, I would reach out to roborock via ebay and see if they can exchange it for you. If not, then warranty should take care of it.
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BigB89
06-18-2023 at 09:30 AM.
06-18-2023 at 09:30 AM.
Thank you. Is there a number to contact asurion / square trade ? Via eBay, they offered 25 bucks .. I am debating ..
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Pctek4456
06-18-2023 at 01:29 PM.
06-18-2023 at 01:29 PM.
Quote from BigB89 :
Thank you. Is there a number to contact asurion / square trade ? Via eBay, they offered 25 bucks .. I am debating ..
https://www.squaretrade.com/get-help/
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ImCheapAsHell
06-20-2023 at 07:44 PM.
06-20-2023 at 07:44 PM.
Quote from MustangV8506 :
I'm waiting 2 days between replies to work through something. Leaning towards your path of returning and hoping they send a good one back.

Keep us posted on the process if you can!

I got the other unit, definitely better so gonna charge it and give it a go. Still obviously used but at least more respectable this time for a refurb. Vacuum was pretty wet and the unit smells from water being in various places but it's fine.
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It do be like that
> bubble2 7,280 Posts
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DesertGardener | Staff
06-22-2023 at 10:21 AM.
06-22-2023 at 10:21 AM.
Quote from SamanthaL4599 :
Got my S7 today. Definitely a refurb. Some light scuffs but looks like new on outside otherwise. Water tank REEKS of fabuloso cleaner. Dustbin looks clean enough. The place the dustbin goes into had a small clip-in cover on the side you have to remove if using the auto-empty dock. The backside of that cover and the area behind it is filthy.

Got connected to wifi but I had to move it super close to my router. It won't run a cleaning cycle because of error 9 - dustbin not installed (despite me installing it/reseating it multiple times). Could be a magnet missing from the filter? Or just a faulty bin? All according to some folks on forums. Disappointed and not sure if I should file a claim through the warranty for a new dustbin or just return and reroll.
Quote from bentrinh :
Got my S7 MaxV opened. I can confirm these are not brand new units. In fact, the dust bin wasn't emptied, and contained someone else's toenails.
Quote from MustangV8506 :
Unboxed mine today. Very obviously used, scuffed base and docking station, full dust bag, filthy mop area with hair and dirt and grime. Dust in the dust bin on the robot, water in the water bin on the robot.

Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.

Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.
Quote from ImCheapAsHell :
Same here, my unit is filthy. Dirt and dust everywhere, they didn't even attempt to clean this thing. The reservoirs are nasty too, I could deal with a few small things but this is ridiculous. Returning for sure as I'm not even sure they looked at this thing after it was returned.
Quote from BigB89 :
I got mine today s7 plus. Came in a brown box , not (original packageing. Definitely some usage I can see on the unit with a dirty mopping cloth. Initial change shown in app was 58%. I did not mind and started the cleaning after charging about 80%. Took 45 min to clean couple rooms and charging dropped to 31%. Unit went back to dock and sitting there for 2 hours and charged to 36 %. Is it really this slow ? I cleaned the charging ports m docked again. Still not much improvement .. hmmmm
Quote from MustangV8506 :
I'm waiting 2 days between replies to work through something. Leaning towards your path of returning and hoping they send a good one back.

Keep us posted on the process if you can!
Quote from ImCheapAsHell :
Will do, and same, it was 1-2 days at 4am for them to reply.
Quote from Botulism :
This is the least "refurbished" refurb I've ever bought wtf??? Just shy of $1000, absolutely filthy out of the box.

Scratches, dents, dirt, hair, farking covered in mold.

They threw a new mop pad on this and called it a day. Outrageous.

Edit: Hooked it up to check runtime. 33 hours... Maybe because I ordered when stock was low they only had shitty units left.

Attachment 13745303
Attachment 13745306
Attachment 13745309

We reached out to Roborock about the condition of these units and they asked that anyone who received an unsatisfactory refurb please contact their customer service directly. 1-855-960-4321 or [email protected]
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MustangV8506
06-22-2023 at 02:40 PM.
06-22-2023 at 02:40 PM.
Quote from DesertGardener :
We reached out to Roborock about the condition of these units and they asked that anyone who received an unsatisfactory refurb please contact their customer service directly. 1-855-960-4321 or [email protected]
I did contact this number, they put me in touch with the local sales team - an email address support_EU@roborock. These are the same individuals monitoring the Ebay website.

The best they offered me was a 50$ discount (to keep the current unit and ship me missing parts, or 20$ for inconvenience of having to ship my current unit back) after a week straight of negotiation and terrible response timing. Did you have a different experience?
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Joined May 2022
It do be like that
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DesertGardener | Staff
06-22-2023 at 03:05 PM.
06-22-2023 at 03:05 PM.
Quote from MustangV8506 :
I did contact this number, they put me in touch with the local sales team - an email address support_EU@roborock. These are the same individuals monitoring the Ebay website.

The best they offered me was a 50$ discount (to keep the current unit and ship me missing parts, or 20$ for inconvenience of having to ship my current unit back) after a week straight of negotiation and terrible response timing. Did you have a different experience?

I would try contacting them again since they have been notified of these quality concerns from users.
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Botulism
06-22-2023 at 03:38 PM.
06-22-2023 at 03:38 PM.
I ended up getting a straightforward apology and offer to replace from the Roborock ebay support chat. Hoping the replacement is in better shape.
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MustangV8506
06-22-2023 at 07:02 PM.
06-22-2023 at 07:02 PM.
Quote from DesertGardener :
I would try contacting them again since they have been notified of these quality concerns from users.
What did they do for you?
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SamanthaL4599
06-24-2023 at 05:42 AM.
06-24-2023 at 05:42 AM.
Quote from DesertGardener :
We reached out to Roborock about the condition of these units and they asked that anyone who received an unsatisfactory refurb please contact their customer service directly. 1-855-960-4321 or [email protected]
Yeah, they prefer that so they can soften us up into not leaving a bad review on their eBay page. A company as large as Roborock needs to have higher standards for their refurbs, and frankly I don't think that these were refurbs. What all of us received varied too widely in quality. A partial refund won't change the fact that I'd still be stuck with a filthy, smelly vacuum that I now half to self-service with whatever replacement parts they try to send and hope will work. That loop could have lasted for weeks and the whole point of this thing is to save me time...so not interested at all. I'd probably feel differently if it felt like a one-off, but it seems that's not the case.

Got my refund and bought a Shark IQ at Sam's Club instead. It looks cheaper but it works well. The mopping isn't anything to write home about but I mostly just wanted a good vac and this one was cheaper brand new than the "refurb". The most noticeable difference was the app. The Shark app's onboarding was so much smoother and really tightly/cleverly designed. Roborock's had a couple typos and weird UI bugs that made the setup process annoying even before I realized it wasn't working.

Also want to add that the feedback I left on the product page over a week ago still isn't posted which I find to be pretty sketchy.
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Last edited by SamanthaL4599 June 24, 2023 at 05:47 AM.
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MustangV8506
07-01-2023 at 07:01 AM.
07-01-2023 at 07:01 AM.
Quote from MustangV8506 :
The most they offered to compensate was 50$. I requested a replacement; hoping they send the replacement from a less shitty population and I don't end up with something worse.

Pretty terrible customer service and doesn't seem to be a better escalation path besides a EU email and the Ebay application.

Looking to your update when you get your replacement.
My final update, for any of those still checking this thread:

Was shipped a replacement unit that came actually as advertised, it is like new this time, runs quieter, actually mops.

I tried to see what compensation could be offered and was back to the 20$ maximum, until... I left an honest and detailed poor review on their ebay page. I started getting quicker response times, and a revised offering of 50$ to remove the poor review. I countered at 100$ and they've agreed.

750$ for a new s7 maxv ultra not bad.
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Pctek4456
07-06-2023 at 01:11 AM.
07-06-2023 at 01:11 AM.
Quote from MustangV8506 :
My final update, for any of those still checking this thread:

Was shipped a replacement unit that came actually as advertised, it is like new this time, runs quieter, actually mops.

I tried to see what compensation could be offered and was back to the 20$ maximum, until... I left an honest and detailed poor review on their ebay page. I started getting quicker response times, and a revised offering of 50$ to remove the poor review. I countered at 100$ and they've agreed.

750$ for a new s7 maxv ultra not bad.
Good job on getting them to rectify the issue plus give you a little extra for the trouble.
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BigB89
07-13-2023 at 06:04 PM.
07-13-2023 at 06:04 PM.
Quote from EricL4229 :
It automatically senses it and the app will suddenly have more functionality. Just unplug the regular dock and put the s7maxv in vicinity of the auto empty dock
Hi, did u have to reset factory before repairing ? I am not able to have the app find auto empty rock on the same Wi-Fi ..
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thisizprk
08-29-2023 at 08:54 AM.
08-29-2023 at 08:54 AM.
Quote from MustangV8506 :
Unboxed mine today. Very obviously used, scuffed base and docking station, full dust bag, filthy mop area with hair and dirt and grime. Dust in the dust bin on the robot, water in the water bin on the robot.

Wouldn't have minded all of this, but they didn't ship me a critical component to use the mop, the water filter (a big plastic piece). The robot will not mop without this component.

Very poor QA for this refurb program. Contacted Roborock customer service and provided photos, not sure what resolution will be.
Any update on your issue? was it resolved?
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